Vodafone Group Careers

Want to know more about our operations in a specific country?

Please choose a location from the list below. If your chosen location doesn’t have an active link to additional careers information, you can still find jobs for the location here.

Connect customers to a better future

We believe that great service begins and ends with the customer. That means being there whenever they need us, to provide great advice and support and resolve any issues they might have. 

With some 18 million customers, that's a tremendous challenge, of course. And it takes a big and diverse team. But whether you join us on the frontline or in a specialist role behind the scenes, you'll never be far from the action.  

Our Customer Service teams

There are a number of different roles within our Customer Service teams:

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Home-based Customer Service Adviser

Whether we're assisting with their broadband, a bill query or upgrading their phone, these roles are all about establishing an instant rapport with our customers. To do that, our Advisers need to adapt to each individual's needs and communicate in a way that works for them.

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Specialised Support

With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers who need more in-depth tips and advice. Then there's our Customer Relations team who take care of customer complaints. Both have a crucial part to play in what we do.

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Team Leaders

In an organisation that's all about continuous performance and quality improvement, our Team Leaders have a crucial role to play. Managing and motivating a team of up to 15 home-based Advisers, they provide the support, encouragement and inspiration each one needs to achieve their full potential.

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Other Opportunities

From Billings and Operations to Forecasting & Planning, we have numerous teams behind the scenes providing expert insight and support to our Advisers so they're better prepared to solve our customer problems. For ambitious Advisers, that also means lots of opportunities to progress.

Latest Vacancies

Service Executive (Part-time)

Vodafone Business – N/A, United Kingdom

Location: Hybrid Working (South of England)
Salary: Competitive plus Vodafone benefits
Working hours: Part-time 17.5 hours per week

Please note this is a part-time position as part…

Apply now

Wholesale Services Care Specialist

Commercial – Istanbul, Türkiye

Your dream job does exist.

Discover it at Vodafone!

We are looking for a Wholesale Services Care Specialist.
First things first: Our Brand.
We are a…

Apply now

Webchat / Live Chat Sales Adviser - Full Time - Stoke-on-Trent

Consumer – Stoke on Trent, United Kingdom

Start date: 3rd June 2024
Salary: £24,640 Basic Salary plus £4,100 uncapped commission and Vodafone benefits.
Hours: 37.5 hours a week - Monday to Sunday Shifts…

Apply now
Speechmark office external image

Where we work

Join us a Home-based Customer Adviser and you won't have far to travel to work. In many other roles, it's also possible to work remotely or on a hybrid basis. If you prefer the buzz of the office, however click below to find out more about our Newbury HQ campus, the Speechmark, our Digital Hub in Southwark, and other key Vodafone locations.

Learn more