Albania 
Czech Republic 
Deutschland 
Greece 
Hungary 
Ireland 
Italy 
Luxembourg 
Netherlands 
Portugal 
Romania 
Spain 
United Kingdom 
Asia-Pac Middle East 
Turkey 
DR Congo 
Egypt 
Ghana 
Kenya 
Lesotho 
Mozambique 
Nigeria 
South Africa 
Tanzania 
Connect customers to a better future
We believe that great service begins and ends with the customer. That means being there whenever they need us, to provide great advice and support and resolve any issues they might have.
With some 18 million customers, that's a tremendous challenge, of course. And it takes a big and diverse team. But whether you join us on the frontline or in a specialist role behind the scenes, you'll never be far from the action.
Our Customer Service teams
There are a number of different roles within our Customer Service teams:
Home-based Customer Service Adviser
Whether we're assisting with their broadband, a bill query or upgrading their phone, these roles are all about establishing an instant rapport with our customers. To do that, our Advisers need to adapt to each individual's needs and communicate in a way that works for them.
Specialised Support
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers who need more in-depth tips and advice. Then there's our Customer Relations team who take care of customer complaints. Both have a crucial part to play in what we do.
Team Leaders
In an organisation that's all about continuous performance and quality improvement, our Team Leaders have a crucial role to play. Managing and motivating a team of up to 15 home-based Advisers, they provide the support, encouragement and inspiration each one needs to achieve their full potential.
Other Opportunities
From Billings and Operations to Forecasting & Planning, we have numerous teams behind the scenes providing expert insight and support to our Advisers so they're better prepared to solve our customer problems. For ambitious Advisers, that also means lots of opportunities to progress.
Latest Vacancies
Service Executive (Part-time)
Vodafone Business – N/A, United Kingdom
Location: Hybrid Working (South of England)
Salary: Competitive plus Vodafone benefits
Working hours: Part-time 17.5 hours per week
Please note this is a part-time position as part…
Wholesale Services Care Specialist
Commercial – Istanbul, Türkiye
Your dream job does exist.
Discover it at Vodafone!
We are looking for a Wholesale Services Care Specialist.
First things first: Our Brand.
We are a…
Senior Onsite & Cover Advisor, London
Vodafone Business – At Customer Location - LONDON, United Kingdom
Location: Fully onsite 5 days a week with customer in Central London
Salary: £29,000 per annum with bonus and Vodafone benefits
Working Hours: 37.5 hours per…
Where we work
Join us a Home-based Customer Adviser and you won't have far to travel to work. In many other roles, it's also possible to work remotely or on a hybrid basis. If you prefer the buzz of the office, however click below to find out more about our Newbury HQ campus, the Speechmark, our Digital Hub in Southwark, and other key Vodafone locations.