Albania 
Czech Republic 
Deutschland 
Greece 
Hungary 
Ireland 
Italy 
Luxembourg 
Netherlands 
Portugal 
Romania 
Spain 
United Kingdom 
Asia-Pac Middle East 
Turkey 
DR Congo 
Egypt 
Ghana 
Kenya 
Lesotho 
Mozambique 
Nigeria 
South Africa 
Tanzania 
Connect customers to a better future
We believe that great service begins and ends with the customer. That means being there whenever they need us, to provide great advice and support and resolve any issues they might have.
With some 18 million customers, that's a tremendous challenge, of course. And it takes a big and diverse team. But whether you join us on the frontline or in a specialist role behind the scenes, you'll never be far from the action.
Our Customer Service teams
There are a number of different roles within our Customer Service teams based in our Stoke-on-Trent Centre of Excellence office:
Specialised Support
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers who need more in-depth tips and advice. Then there's our Customer Relations team who take care of customer complaints. Both have a crucial part to play in what we do.
Other Opportunities
From Billings and Operations to Forecasting & Planning, we have numerous teams behind the scenes providing expert insight and support to our Advisers so they're better prepared to solve our customer problems. For ambitious Advisers, that also means lots of opportunities to progress.
Latest Vacancies
Customer Experience Squad Manager
Consumer – Stoke on Trent, United Kingdom
Location: Hybrid - 2 days per week in Stoke
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week…
Service Designer
Technology – Newbury, United Kingdom
What you’ll do
Title: IoT Service Designer and Delivery
Location: UK
Band/Grade: G12
Org Unit: Connectivity Product Management
Reports to: Senior Technology Product Owner
Background
As IoT…
Retail Adviser 40 hours/week - Reading
Consumer – United Kingdom
Location: Reading
Salary: £ 11.44 per hour + competitive uncapped bonus
Hours: 40 hours per week
Do you want the chance to build a career in retail?…
Where we work
Join us a Home-based Customer Adviser and you won't have far to travel to work. In many other roles, it's also possible to work remotely or on a hybrid basis. If you prefer the buzz of the office, however click below to find out more about our Newbury HQ campus, the Speechmark, our Digital Hub in Southwark, and other key Vodafone locations.