Connect customers to a better future
We believe that great service begins and ends with the customer. That means being there whenever they need us, to provide great advice and support and resolve any issues they might have.
With some 18 million customers, that's a tremendous challenge, of course. And it takes a big and diverse team. But whether you join us on the frontline or in a specialist role behind the scenes, you'll never be far from the action.
Home-based Customer Service Adviser
Whether we're assisting with their broadband, a bill query or upgrading their phone, these roles are all about establishing an instant rapport with our customers. To do that, our Advisers need to adapt to each individual's needs and communicate in a way that works for them.
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers who need more in-depth tips and advice. Then there's our Customer Relations team who take care of customer complaints. Both have a crucial part to play in what we do.
In an organisation that's all about continuous performance and quality improvement, our Team Leaders have a crucial role to play. Managing and motivating a team of up to 15 home-based Advisers, they provide the support, encouragement and inspiration each one needs to achieve their full potential.
From Billings and Operations to Forecasting & Planning, we have numerous teams behind the scenes providing expert insight and support to our Advisers so they're better prepared to solve our customer problems. For ambitious Advisers, that also means lots of opportunities to progress.
Service Desk Advisor
Location: Farnborough (Full time office based)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Shift role working 2 days, then 2 nights followed…
Advice Service Lead V-Hub
What if… Vodafone becomes the Trusted Advisor for SMBs on all ICT needs, offering a differentiated, data-driven advice service that helps them to grow and…
Retail Store Manager 40 hours/week - Waltham Cross
Location: Waltham Cross
Salary: Above Real Wage + unlimited bonus
Hours: 40 hours per week
Our Vodafone Partner stores are independent franchises that provide you with the opportunity…
Where we work
Join us a Home-based Customer Adviser and you won't have far to travel to work. In many other roles, it's also possible to work remotely or on a hybrid basis. If you prefer the buzz of the office, however click below to find out more about our Newbury HQ campus, the Speechmark, our Digital Hub in Southwark, and other key Vodafone locations.