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Here at Vodafone, we connect everybody to live a better today, and build a better tomorrow.
We're designers, dreamers and idea-hungry. Digital creatives who care deeply about our customers. Vodafone made the first ever mobile phone call in the UK on 1 January 1985 and we haven't looked back since. We're still putting our customers at the heart of what we do, forever challenging and pushing the boundaries of digital to give them new, ingenious and hassle-free ways to connect with their worlds.
The National Account Manager (NAM) will manage the local customer relationship for a portfolio of Vodafone Global Enterprise of around 20 accounts ( ~€5M) across Vodafone operating companies, affili
"Call handling and management Responding to emails Working on remedy tickets in predefined SLA's Escalation management Notification and Communication to relavent stakeholders Followup to all interface
To work within Fixed Line IT Incident Managementteam in the capacity of an ‘Incident Management - Engineer’. To analyze and raise the severity ofan IT ticket and provide end to end management on inte
Cloud Ops Engineer is responsible for provisioning the customer accounts over AWS and Azure as well as auditing and licensing the accounts as needed. The role will be also including reviewing the acco
ROLE PURPOSE: Real-time analyst plays a vital part in the CC success of achieving theDelivery and commercial targets while ensuring the stability and uptime of the CC systems and connectivity.
1.Manage the platform backend servers. 2.Ensure to meet the systems availability for all the backend systems excluding planned outage.3.Follow-up on the daily health checks and fix problems onc
As a common services specialist is responsible for supporting the Technical Service Manager for the service operations & ensuring high quality, controlled, calibrated knowledge & full awareness of s
Ascertain sustainable solutions withinthe frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with
Ascertain sustainable solutions within the frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with
Role PurposeTo support the Enterprise Care Contact Centers with gaining consistency, building best practice and maintaining improvement in the way we coach to achieve Total Quality Management targets
Never underestimate the impact you have on others at work. Kindness, open discussion and encouragement can change the course of a person’s life. It enables us to grow and say “Yes” and be fearless.
