In the Democratic Republic of the Congo (DRC), we employ more than 1,600 direct employees and over 45,000 through suppliers, contractors and partners. Hailed as both the best mobile network in the DRC and the best employer for women, Vodacom DRC invests regularly in learning and development. We’ve worked hard to create an environment where everyone feels supported.
Our technology, or “Operation” teams deal with such issues as network planning and supervision/failure management. Their job is to monitor our servers daily, making sure everything is running the way it should.
Our HR team makes sure the right people are in the right positions, and that there are no barriers preventing our employees from performing their duties.
Our Finance teams help us manage all the funds we need to deliver new and innovate solutions with confidence.
Our team in this area shape the image of our organisation. They build our brand, spread our message and minimize the effect of any negative publicity.
Here, our team works hard to improve the lives of everyday people in our local communities. How do they do it? By combining Vodacom’s technology and charitable giving to address some of the world’s most pressing issues.
Our Sustainability team works towards sharing a responsible approach to global business. Through collaboration with our partners and customers, we hope to overcome critical global challenges by improving wide-reaching environmental, social and economic issues.
Our teams in Legal liaise with our Consumer and Business units to deliver timely advice that embodies our values of speed, simplicity and trust.
Here, our teams keep track of the ever-changing legislation in the DRC. That includes collecting, collating and evaluating scientific data to come up with solutions that work, as well as the legal management of our network with competing communication partners.
All aspects of Vodacom DRC’s branding – research, sponsorship, events – are managed by our Marketing teams. They’re the experts when it comes to engaging an audience with inspiring messages.
Sales is a huge part of our business. It’s the job of our teams in this area to understand the needs of our customers and match them with the right products and services.
Consumer Business Unit (CBU)
The team in CBU is responsible for providing innovative solutions to our customers, thereby ensuring we remain competitive.
Enterprise Business Unit (EBU)
Our EBU team provides a broad range of tailored innovative products and services to help enterprises meet the specific needs of their businesses.
Here, our teams represent Vodacom at a smaller scale in different provinces, with the aim of fostering some form of decentralisation of activities and closer follow-up in the field.
Our teams in this area are responsible for resolving queries raised by customers. It’s their job to ensure every issue is resolved quickly and effectively.
Corporate Security & Risk Management
Our Corporate Security & Risk Management team has many responsibilities. One of the most important is the assessment and mitigation of potential threats, and when needed, putting the appropriate measures in place to overcome them.
Here, our teams manage our Mobile Commerce Platform (M-Pesa) by ensuring, first and foremost, that our distribution networks don’t run out of funds while at the same time making sure subscriber queries are quickly resolved.
From contactless payments to the Internet of Things (IoT), our Technology teams are responsible for delivering some of the most exciting products and services in the world. We’re focused on building the best network, providing an exceptional digital experience and giving back to our customers.