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Be our first point of contact
For our Contact Centre Sales teams, everything starts with a 'why?'. We connect people. To their business, friends, family and loved ones. We provide products and services that enhance and enrich people’s lives.
That purpose starts with the environment we create, we get it done together, we experiment and learn fast, we empower our people to create the best customer experience. You can join us and really make an impact. our business, flourish and prosper. All we need is you and your desire to succeed.
Latest Vacancies
Sales Adviser
Consumer – Stoke on Trent, United Kingdom
Job Title: Sales Adviser - Stoke-on-Trent
Location: Stoke-on-Trent Contact Centre - Office Based
Salary: £24,640 plus uncapped commission
Working Hours: Full Time 37.5 hours a week - Monday…
Complex Complaints Specialist
Commercial – Stoke on Trent, United Kingdom
Location: Stoke On Trent / Hybrid (Blended home working)
Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre - (…
Global Account Manager
Vodafone Business – Chiyoda-ku, Japan
Job details
Role title: Senior Sales Leader, Global Account Management
Function: Sales
Department: North Asia Sales, VBI
Location: Tokyo, Japan
What you’ll do
This individual will be focused on…
Our Centre of Excellence teams
There are a number of different roles within our Contact Centre operations.
Inbound Sales Advisers
Whether they're asking about broadband deals, looking for a new SIM or even thinking of leaving us, you'll be a main point of contact for both new and existing customers, ensuring they get the best advice and service possible.
Webchat Advisers
We aspire to be a brand our customers love. Here, you'll see every interaction as a chance to strengthen our relationships with them, using solution-based selling and offering products and services that meet their individual needs.
Team Leaders
Put your people skills to the test by managing and motivating a team of 10-12 Advisers, helping to shape and create an environment that is open, collaborative, agile and entirely focused on delivering the best customer experience.
Support Roles
We have a variety of different teams who help our customers have the best experience possible, without speaking directly to them. Operations, Planning and Customer Experience, to name just a few.
Where we work
Our Contact Centre in Stoke-on-Trent has been home to our sales teams for over ten years. It was built with the most efficient of materials and its rainwater reclamation system (which harvests and reuses rainwater from the building and car park) makes it one of the most economical buildings in the city.
We have recently hired over 300 team members into our Contact Centre, offering the very latest training facilities for our customer service and retail teams.
You can find out more about our Contact Centre, as well as our Newbury HQ campus, the Speechmark – our Digital Hub in Southwark – and other key Vodafone locations.
Learn more
Hear from our people
We thought the best way to share what it's like to work at our Stoke-on-Trent location was to ask some of the team that work there now. Watch the video to find out more.
Insiders' view
We thought the best way to share what it's like to work at our Vodafone contact centre in Stoke-on-Trent was to ask some of the team that work there now. Watch the video to find out more.
Career Story - Lauren Trigg
Learn about Lauren's career at Vodafone so far.