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Be our first point of contact
For our Contact Centre Sales teams, everything starts with a 'why?'. We connect people. To their friends, family and loved ones. We provide products and services that enhance and enrich people’s lives.
That purpose starts with the environment we create, we get it done together, we experiment and learn fast, we empower our people to innovate and create. You can join our business, flourish and prosper. All we need is you and your desire to succeed.
Our Contact Centre Sales teams
There are a number of different roles within our Contact Centre operations.
Inbound Sales Advisers
Whether they're asking about broadband deals, looking for a new SIM or even thinking of leaving us, you'll be a main point of contact for both new and existing customers, ensuring they get the best advice and service possible
Webchat Advisers
We aspire to be a brand our customers love. Here, you'll see every interaction as a chance to strengthen our relationships with them, using solution-based selling and offering products and services that meet their individual needs.
Team Leaders
Put your people skills to the test by managing and motivating a team of 10-12 Advisers, helping to shape and create an environment that is open, collaborative, agile and entirely focused on delivering the best customer experience.
Support Roles
As well as the teams helping customers directly in our Contact Centre, there are many other opportunities to support them in areas such as Billing and Operations, Forecasting and Planning and our Customer Experience team, to name just a few.
Latest Vacancies
Contact Centre inbound Sales Adviser
Commercial – Stoke on Trent, United Kingdom
Location: Stoke-on-Trent Contact Centre - Office Based
Salary: £22,652 Basic Salary plus uncapped commission and Vodafone benefits
Working Hours: Full Time 37.5 hours a week - Monday…
Retention Manager (12 month FTC)
Vodafone Business – Stoke on Trent, United Kingdom
Location: Stoke Contact Centre, UK
Salary: Competitive plus Vodafone benefits
Working hours: Full time
--Please note this is fixed term contract for 12 months duration--
At Vodafone…
UK Commercial & Marketing Graduate Programme
Consumer – Stoke on Trent and London, United Kingdom
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus…
Where we work
Our Contact Centre in Stoke-on-Trent has been home to our sales teams for over ten years. It was built with the most efficient of materials and its rainwater reclamation system (which harvests and reuses rainwater from the building and car park) makes it one of the most economical buildings in the city.
We have recently hired over 300 team members into our new sales centre of excellence, offering the very latest training facilities for our customer service and retail teams.
You can find out more about our Contact Centre, as well as our Newbury HQ campus, the Speechmark – our Digital Hub in Southwark – and other key Vodafone locations.
Learn more
Hear from our people
We thought the best way to share what it's like to work at our Stoke-on-Trent location was to ask some of the team that work there now. Watch the video to find out more.
Insiders' view
We thought the best way to share what it's like to work at our Vodafone contact centre in Stoke-on-Trent was to ask some of the team that work there now. Watch the video to find out more.