Our hiring process

Earn Customer Loyalty

1. Tell me about a time you have made a change in an organisation to improve the customer experience.
2. To be successful we need to put our customers at the heart of our decision making. Tell me about a time you've acted on a piece of feedback from a customer.
3. Give me an example of when you have developed a customer first mindset in your team or business area.
4. Describe a time you were unable to deliver a product or service on time or to the standard expected for a customer/client
5. Describe a time you've used insight from your customers to drive decision making in your area.

Create the Future

1. Tell me about a time when you have created a safe space for others to share ideas.
2. When have your brought in an innovative idea to your organisation as a result of external research?
3. Give me an example of when you have encouraged others to challenge the status quo. What was the outcome?
4. Tell me about a time you have implemented a new idea that was considered a risk.
5. What techniques do you use to generate innovative solutions to business challenges? Give me an example.

Experiment, Learn Fast

1. Give me an example of when you have encouraged others to see change as a learning opportunity.
2. Tell me about a time you have changed your approach to work based on feedback.
3. The look and feel of the workplace has changed significantly in the past years with a move to fully virtual and hybrid working practices. Give me an example of something you had to change about your leadership style in that time?
4. In today's climate we need to use data and insight to stay ahead of the competition. Give me an example of when you have done this.
5. Tell me about a time you've led a significant change that hasn't gone to plan. What did you learn?

Get it Done, Together

1. How do you make sure you recognise excellence whilst also managing underperformance? Give me an example of when you've done this.
2. Developing a culture of openness and trust is essential to being a great leader. Give me an example of when someone has challenged your viewpoint effectively.
3. You'll often need to adapt your approach to ensure buy-in and commitment from a diverse range of people. When have you had to adapt your style to gain commitment from others?
4. Tell me about a disagreement you've had that has impacted the delivery of a work outcome. How did you handle the situation?
5. Tell me about how you set clear and ambitious targets for your team whilst giving them the freedom to decide how to deliver them. Give me an example.

Earn Customer Loyalty

1. Tell me about a time you've exceeded a customer or stakeholder’s expectations.
2. Tell me about a time you have dealt with a particularly challenging customer or stakeholder.
3. Tell me about a time you did your best to solve a customer/stakeholder issue and the individual was not satisfied
4. Can you tell me about a time when you have worked with your team to improve customer loyalty?
5. Describe a time you have acted on a piece of feedback you've received from a customer.

Create the Future

1. Give me an example of a problem you have solved in a unique way.
2. We often use established solutions to solve business challenges. Tell me about a time using an established approach did not work for you.
3. Tell me about a time you have had to generate a lot of new ideas quickly, either individually or as part of a team
4. Give me an example of an opportunity that you identified and were able to take advantage of.
5. Tell me about a time when you have created a safe space for others to share ideas.

Experiment, Learn Fast

1.Tell me about a time you have changed your approach to work based on feedback.
2.The look and feel of the workplace has changed significantly in the past years with a move to fully virtual and hybrid working practices. Give me an example of something you have had to change about your approach to work in this time?
3.Give me an example of when you have helped someone else develop or learn something new.
4.Give me an example of when you've had to learn something quickly for a new project or task.
5.We all make mistakes at work. Tell me about a mistake you've made that's helped you to grow

Get it Done, Together

1. Give me a recent example of when you have developed you internal or external network.
2. Can you think of an example of a time that you enabled or supported a colleague to move their idea forward?
3. Tell me about a time where you have found a team or individual challenging to work with. How did you resolve the situation?
4. When leading a team, how do you foster an environment that encourages collaborative work and thinking? Give me an example.
5. Give me an example of a time when you have removed a barrier that was getting in the way of getting the job done.