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Race, Ethnicity & Cultural Heritage (REACH)

Working together to create lasting, inclusive change.

We are committed to ensuring an inclusive workplace that reflects the society we support and the customers we serve, where people of all ethnicities and cultures are represented and have the best opportunities to thrive.

Our networks

Our Multi-cultural inclusion Network and Black Professionals network champion inclusion and celebrate the diversity of our community while helping us ensure we can tackle the areas of racial inequality that our colleagues and customers experience the most.

Owning change

In 2021, following research across our global markets, we set clear targets to increase ethnic diversity in our leadership by 2030. We aim for 25% of our global senior leadership—our top 160 leaders across Europe and Africa—to come from ethnically diverse backgrounds.

In the UK, our goal is for 20% of senior roles to be held by people from Black, Asian, or other ethnically diverse backgrounds, including 4% Black representation. In South Africa, we are working towards 75% of senior management and leadership roles being held by people from ethnically diverse backgrounds.

Across all other markets, REACH action plans are in place to address racism in ways that are locally relevant and impactful.

Leading from the top

Our targets are underpinned by a wider action and awareness plan that supports anti-racism and allyship in the workplace. All our European markets are working within their countries on Anti-racism charters to make communities more equitable. All our senior leadership teams have undertaken REACH fluency training to support local understanding and action. We’re also embedding this into People Leader Training to ensure we create local team environments where people of all ethnicities and cultures are represented and have the best opportunity to thrive.
 
Transparency and accountability are also central to our approach. We voluntarily publish our ethnicity pay gap data to demonstrate our commitment to building a diverse and equitable workforce.

Celebrating our people

We host a global webinar for the International Day for the Elimination of Racial Discrimination, attended by thousands of employees around the world, alongside a range of events throughout the year, including during Black History Month in the UK.

Throughout the year we ensure that our events, panels and contributions represent the breadth of our community and that our colleagues and speakers of all ethnicities and cultures are visible and profiled for their brilliant work.