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Connect customers to a better future
We believe that great service begins and ends with the customer. That means being there whenever they need us, to provide great advice and support and resolve any issues they might have.
With some 18 million customers, that's a tremendous challenge, of course. And it takes a big and diverse team. But whether you join us on the frontline or in a specialist role behind the scenes, you'll never be far from the action.
Our Customer Service teams
There are a number of different roles within our Customer Service teams based in our Stoke-on-Trent Centre of Excellence office:
Specialised Support
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers who need more in-depth tips and advice. Then there's our Customer Relations team who take care of customer complaints. Both have a crucial part to play in what we do.
Other Opportunities
From Billings and Operations to Forecasting & Planning, we have numerous teams behind the scenes providing expert insight and support to our Advisers so they're better prepared to solve our customer problems. For ambitious Advisers, that also means lots of opportunities to progress.
Latest Vacancies
Service Manager
Vodafone Business – N/A, United Kingdom
Location: Newbury, Birmingham, Manchester or Stoke + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week…
Service Design Analyst
Vodafone Business – Newbury, United Kingdom
Location: Newbury (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours Monday to Friday
*Hybrid
At Vodafone…
Senior Customer Account Portfolio Manager - Business
Shared Services – London, United Kingdom
Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Senior Customer Account Portfolio Manager - Business
Reporting into the…
Where we work
Join us a Home-based Customer Adviser and you won't have far to travel to work. In many other roles, it's also possible to work remotely or on a hybrid basis. If you prefer the buzz of the office, however click below to find out more about our Newbury HQ campus, the Speechmark, our Digital Hub in Southwark, and other key Vodafone locations.