Be our first point of contact
For our Contact Centre Sales teams, everything starts with a 'why?'. We connect people. To their business, friends, family and loved ones. We provide products and services that enhance and enrich people’s lives.
That purpose starts with the environment we create, we get it done together, we experiment and learn fast, we empower our people to create the best customer experience. You can join us and really make an impact. our business, flourish and prosper. All we need is you and your desire to succeed.
Latest Vacancies
Principal Solution Architect - Data Domain
Technology – Bucuresti, Romania
What we are looking for
We are seeking a talented Principal Solution Architect to join our team and play a pivotal role in shaping…
Sales Adviser
Consumer – Stoke on Trent, United Kingdom
Job Title: Sales Adviser - Stoke-on-Trent
Location: Stoke-on-Trent Contact Centre - Office Based
Salary: £24,640 plus uncapped commission
Working Hours: Full Time 37.5 hours a week - Monday…
Webchat / Live Chat Sales Adviser - Full Time - Stoke-on-Trent
Consumer – Stoke on Trent, United Kingdom
Job Title: Webchat / Live Chat Sales Adviser - Full Time - Stoke-on-Trent
Start date: October
Salary: £24,640 Basic Salary plus uncapped commission and Vodafone benefits.
Hours:…
Our Centre of Excellence teams
There are a number of different roles within our Contact Centre operations.
![A man laughing](https://careers.vodafone.com/uk/wp-content/uploads/sites/2/2024/06/195A3810-scaled-e1719575329217.jpg)
Inbound Sales Advisers
Whether they're asking about broadband deals, looking for a new SIM or even thinking of leaving us, you'll be a main point of contact for both new and existing customers, ensuring they get the best advice and service possible.
![A man smiling](https://careers.vodafone.com/uk/wp-content/uploads/sites/2/2024/06/195A3819-scaled.jpg)
Webchat Advisers
We aspire to be a brand our customers love. Here, you'll see every interaction as a chance to strengthen our relationships with them, using solution-based selling and offering products and services that meet their individual needs.
![A woman smiling](https://careers.vodafone.com/uk/wp-content/uploads/sites/2/2024/06/195A4959-scaled.jpg)
Team Leaders
Put your people skills to the test by managing and motivating a team of 10-12 Advisers, helping to shape and create an environment that is open, collaborative, agile and entirely focused on delivering the best customer experience.
![A group of people laughing and talking](https://careers.vodafone.com/uk/wp-content/uploads/sites/2/2024/06/195A5301-scaled.jpg)
Support Roles
We have a variety of different teams who help our customers have the best experience possible, without speaking directly to them. Operations, Planning and Customer Experience, to name just a few.
Where we work
Our Contact Centre in Stoke-on-Trent has been home to our sales teams for over ten years. It was built with the most efficient of materials and its rainwater reclamation system (which harvests and reuses rainwater from the building and car park) makes it one of the most economical buildings in the city.
We have recently hired over 300 team members into our Contact Centre, offering the very latest training facilities for our customer service and retail teams.
You can find out more about our Contact Centre, as well as our Newbury HQ campus, the Speechmark – our Digital Hub in Southwark – and other key Vodafone locations.
Learn moreHear from our people
We thought the best way to share what it's like to work at our Stoke-on-Trent location was to ask some of the team that work there now. Watch the video to find out more.