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Be our first point of contact
We connect people to their business, friends, family and loved ones. We provide products and services that enhance and enrich people’s lives.
This purpose starts within the environment we create; we get it done together, we experiment and learn fast, we empower our people to create the best customer experience. Join us and really make an impact to our business, flourish and prosper. All we need is you and your desire to succeed.
Meet Leanne
Leanne finds the earning potential at our Stoke hub as energizing as the people she works with. She enjoys connecting with her team through activities like brunch or bowling, which helps set her up for success.
Meet Abby
Abby finds the best part about working at our Stoke Centre to be having a manager who brings out the best in her. She appreciates the support that allows her to do more than she imagined, making her feel truly valued and motivated
Meet Olawale
Olawale has progressed from an Agent to a Coach to a Team Manager, which he describes as an incredible journey. He enjoys the benefits of working at our Stoke Centre, such as helping friends save with the discounts he gets. Additionally, he cherishes having a work bestie who is also his gym buddy, making friends for life.
Meet Matt
Matt treasures the relationships he has built with colleagues, even inviting them to his wedding. He benefits from perks that make a significant impact on his monthly bills and is proud of stepping up to the role of Team Manager, which has helped him get onto the property ladder,
Our Centre of Excellence teams
There are a number of different roles within our Contact Centre operations.
Inbound Sales Advisers
Whether our customers are asking about broadband deals, looking for a new SIM or even thinking of leaving us, you'll be a main point of contact for both new and existing customers, ensuring they get the best advice and service possible.
Webchat Advisers
We aspire to be a brand our customers love. Here, you'll see every interaction as a chance to strengthen our relationships with them, using solution-based selling and offering products and services that meet their individual needs.
Team Leaders
Put your people skills to the test by managing and motivating a team of 10-12 Advisers, helping to shape and create an environment that is open, collaborative, agile and entirely focused on delivering the best customer experience.
Support Roles
We have a variety of different teams who help our customers have the best experience possible, without speaking directly to them. Operations, Planning and Customer Experience, to name just a few.
Latest Vacancies
Sales Adviser
Consumer – Stoke on Trent, United Kingdom
Job Title: Sales Adviser - Stoke-on-Trent
Location: Stoke-on-Trent Contact Centre - Office Based
Salary: £25,872 plus uncapped commission
Working Hours: Full Time 37.5 hours a week - Monday…
Global Account Manager
Vodafone Business – Home Office, United States
Why Vodafone?
Vodafone are revolutionizing how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. We…
Healthcare Presales Specialist
Vodafone Business – Giza, Egypt
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our…
Where we work
Our Contact Centre in Stoke-on-Trent has been home to our sales teams for over ten years. It was built with the most efficient of materials and its rainwater reclamation system (which harvests and reuses rainwater from the building and car park) makes it one of the most economical buildings in the city.
We have recently hired over 300 team members into our Contact Centre, offering the very latest training facilities for our customer service and retail teams.
You can find out more about our Contact Centre, as well as our Newbury HQ campus, the Speechmark – our Digital Hub in Southwark – and other key Vodafone locations.
Learn more
Hear from our people
Hear what it's like to work at our Stoke-on-Trent hub from our team that work here. Watch the videos to find out more.
Insiders' view
Get the indsider view of the inspiring journeys of our employees who have grown and thrived in their careers at Vodafone. Coming from various backgrounds—ranging from makeup artistry to apprenticeships—they share how Vodafone provided the training, support and guidance needed to succeed.
Lauren's Career Story
Lauren, a Sales Manager at Vodafone, reflects on her six-year journey within the company. Starting with a background in hospitality and catering, Lauren joined Vodafone as a Customer Care Advisor, which helped her build confidence and transition to a new work environment.