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Our interview stage brings you one step closer to connecting people for a better future. As with our entire application journey, we want to have a fair and transparent process, which allows all individuals to be at their best.
To assist you ahead of the day, this page contains information about our interview process, examples of our interview questions and top tips to help you stand out.
Spirit & Skills Interview
The first stage of our interview process is the Spirit and Skills interview. Our Spirit behaviours show how we get things done and is shared by everyone at Vodafone. It outlines the beliefs we stand for and is our catalyst for change. You can view examples of the spirit questions we ask here.
In the second part of the interview, you will then move onto the skills section. These questions vary depending on the role you have applied for but are vital in us further understanding which areas you excel in.
As with any interview, they'll be a chance for you to ask any questions to the hiring team that you may have. We'll then be back in touch with you within 7 working days of your interview with an update.
Example Spirit Questions:
Earn Customer Loyalty
1. Tell me about a time you have made a change in an organisation to improve the customer experience.
2. To be successful we need to put our customers at the heart of our decision making. Tell me about a time you've acted on a piece of feedback from a customer.
3. Give me an example of when you have developed a customer first mindset in your team or business area.
4. Describe a time you were unable to deliver a product or service on time or to the standard expected for a customer/client
5. Describe a time you've used insight from your customers to drive decision making in your area.
Create the Future
1. Tell me about a time when you have created a safe space for others to share ideas.
2. When have your brought in an innovative idea to your organisation as a result of external research?
3. Give me an example of when you have encouraged others to challenge the status quo. What was the outcome?
4. Tell me about a time you have implemented a new idea that was considered a risk.
5. What techniques do you use to generate innovative solutions to business challenges? Give me an example.
Experiment, Learn Fast
1. Give me an example of when you have encouraged others to see change as a learning opportunity.
2. Tell me about a time you have changed your approach to work based on feedback.
3. The look and feel of the workplace has changed significantly in the past years with a move to fully virtual and hybrid working practices. Give me an example of something you had to change about your leadership style in that time?
4. In today's climate we need to use data and insight to stay ahead of the competition. Give me an example of when you have done this.
5. Tell me about a time you've led a significant change that hasn't gone to plan. What did you learn?
Get it Done, Together
1. How do you make sure you recognise excellence whilst also managing underperformance? Give me an example of when you've done this.
2. Developing a culture of openness and trust is essential to being a great leader. Give me an example of when someone has challenged your viewpoint effectively.
3. You'll often need to adapt your approach to ensure buy-in and commitment from a diverse range of people. When have you had to adapt your style to gain commitment from others?
4. Tell me about a disagreement you've had that has impacted the delivery of a work outcome. How did you handle the situation?
5. Tell me about how you set clear and ambitious targets for your team whilst giving them the freedom to decide how to deliver them. Give me an example.
Earn Customer Loyalty
1. Can you tell me about a time when you have improved customer experience by providing feedback to an individual or team?
2. To be successful we need to put our customers at the heart of our decision making. Tell me about a time you have acted on a piece of feedback from a customer.
3. How do you ensure that customer loyalty drives your decision-making process, can you give me an example of when this has led to success?
4. Tell me about a time you have made a change in your business area or team to improve the customer experience.
5. Give me an example of something you have done to preserve or strengthen a customer/stakeholder relationship.
Create the Future
1. Give me an example of when you have balanced your immediate day to day priorities with creating a vision for the future.
2. Tell me about a time when you have created a safe space for others to share ideas.
3. Tell me about a time you created a new process or product that was considered risky.
4. Tell me about a time you have had to generate a lot of new ideas quickly, either individually or as part of a team.
5. Tell me about a time you have had to influence someone to capitalise on an opportunity you identified.
Experiment, Learn Fast
1. Can you give me an example of when you have encouraged experimentation in the workplace?
2. Tell me about a time you have changed your approach to work based on feedback.
3. Can you tell me about a time where you have led a team and something did not go to plan? How did you respond?
4. Give me an example of when you have used external insights to implement a change at work
5. We all make mistakes at work. Tell me about a mistake you have made that has helped you to grow.
Get it Done, Together
1. Describe how you would approach ensuring you build working relationships with a wide range of people. Give me a specific example.
2. Tell me about how you set clear and ambitious targets for your team whilst giving them the freedom to decide how to deliver them. Give me an example.
3. Tell me about a time when you have found a team or individual challenging to work with. How did you resolve the situation?
4. Tell me about a time you have had to form a cross department and/or diverse team to work together. How did you approach this and what was the outcome?
5. In today's environment it's important to be able to lead and motivate your team in a hybrid virtual & face to face environment. How have you approached this in your current role?
Earn Customer Loyalty
1. Tell me about a time you've exceeded a customer or stakeholder’s expectations.
2. Tell me about a time you have dealt with a particularly challenging customer or stakeholder.
3. Tell me about a time you did your best to solve a customer/stakeholder issue and the individual was not satisfied
4. Can you tell me about a time when you have worked with your team to improve customer loyalty?
5. Describe a time you have acted on a piece of feedback you've received from a customer.
Create the Future
1. Give me an example of a problem you have solved in a unique way.
2. We often use established solutions to solve business challenges. Tell me about a time using an established approach did not work for you.
3. Tell me about a time you have had to generate a lot of new ideas quickly, either individually or as part of a team
4. Give me an example of an opportunity that you identified and were able to take advantage of.
5. Tell me about a time when you have created a safe space for others to share ideas.
Experiment, Learn Fast
1.Tell me about a time you have changed your approach to work based on feedback.
2.The look and feel of the workplace has changed significantly in the past years with a move to fully virtual and hybrid working practices. Give me an example of something you have had to change about your approach to work in this time?
3.Give me an example of when you have helped someone else develop or learn something new.
4.Give me an example of when you've had to learn something quickly for a new project or task.
5.We all make mistakes at work. Tell me about a mistake you've made that's helped you to grow
Get it Done, Together
1. Give me a recent example of when you have developed you internal or external network.
2. Can you think of an example of a time that you enabled or supported a colleague to move their idea forward?
3. Tell me about a time where you have found a team or individual challenging to work with. How did you resolve the situation?
4. When leading a team, how do you foster an environment that encourages collaborative work and thinking? Give me an example.
5. Give me an example of a time when you have removed a barrier that was getting in the way of getting the job done.
Case Study Interview
For many of our roles, we also conduct a case study interview to further understand your ways of working and relevant skills. This could be in many different formats but often is a presentation, analytical task or role play. You're recruiter will provide full details ahead of the interview date so you have time to prepare.
The interview itself will be approximately 45 minutes long depending on the exact task given. You'll be given another chance to ask any questions and your recruiter will be in touch within 7 working days with an update.
Interview Tips
We know that attending an interview can be stressful and we want to ensure you are performing your best on the day. To help you with this we've pulled together some top tips below so you can really shine in your interview.
Our spirit undermines everything we do at Vodafone and therefore we look for people who express these qualities in each of our interviews. There's lots of information about our spirit on our dedicated page here.
We know that generative AI tools can help you prepare and give you the knowledge and expertise to perform at your best during your interview.
We encourage you to make the use of these tools to give you hints, top tips and information for our Spirit and Skills and case study interviews.
If completing an online interview, take the time to make sure you are comfortable and prepared. Ensure you are in a room with good lighting and free from distractions, and have a glass of water handy. If you're completing a case study interview, have any notes to hand to avoid delays during the interview.
If you're attending one of our interviews in person, ensure you've planned your route ahead of time. Arriving 15 minutes before your interview, gives us time to check you in and to meet your recruiter ahead of the interview.
We always believe that an interview should be a two-way street. Asking questions can help you understand more about what it's like working at Vodafone and what exactly the role entails. We want you to leave the interview knowing exactly whether this role is for you.
Adjustments to our Interviews
We want to make sure you are able to perform your best during our interviews. We've got lots of useful information, contacts and much more on our dedicated reasonable adjustments page.
Adjustments To Our Application Journey