Albania 
Czech Republic 
Deutschland 
Greece 
Hungary 
Ireland 
Italy 
Luxembourg 
Netherlands 
Portugal 
Romania 
Spain 
United Kingdom 
Asia-Pac Middle East 
Turkey 
DR Congo 
Egypt 
Ghana 
Kenya 
Lesotho 
Mozambique 
Nigeria 
South Africa 
Tanzania 
Multitalent wanted
In customer service, we are genuinely multi-talented: We advise customers, handle issues, answer questions, and always have an open ear. Make a difference: Help our customers online, by phone or in person.
In customer service, we are genuinely multi-talented: We advise customers, handle issues, answer questions, and always have an open ear. Make a difference: Help our customers online, by phone or in person.
We aim to network Germany and advance digital society. However, we also know that things do not always function perfectly. This is where our job begins: We take responsibility and support our customers through to the final solution. Simple and automated solutions are our thing. We use digitalisation and innovative technologies to constantly improve our service.
Whether at the Vodafone Campus or remotely: We work together. We work with diverse, agile methods. In the process, we also support other departments with our expertise. We take responsibility for our solutions and products. We encourage creative thinking, create freedom, and safeguard diversity. The same time, we regularly discover new markets.
Are you always ready to help out and are also reliable? Are you curious and do you enjoy working in a team? Has communication always been your thing? Perhaps you are creative and have a passion for the technology of tomorrow?
Then we have the right job for you! You can help shape the future of Vodafone – from the prototype to the finished product. Together we can. We look forward to meeting you.
What we offer you
We only make a difference together. Versus why we support you – everywhere. You will receive an attractive salary. Benefits include pension funding, insurance, mobility and work-life balance. Plus, many other benefits on top. Curious? Then watch our video.
How we optimise the customer journey
Customer Journey Mapping
Using Customer Journey Mapping, we visualise customers’ touchpoints and experiences. The status quo documentation is a crucial element. This workshop format enables us to visually represent customer experiences throughout the customer journey. At the same time, it is also a design method we use to shape the customer journey. Customer feedback and personas help us to find potential optimisations and action points.
Design Thinking
Design thinking is an approach based around the following principles:
- Team
- Space
- Process
Design thinking should be understood as less of a method or process. The goal is to solve problems and develop new ideas. The solutions need to with over users well also being market and product oriented.
Projects and history
Trends in customer service
We have our finger on the pulse. Learn more about new concerns, other habits and digital channels in our customer service.
Discover more
Our customer service team is truly multitalented. Our team advises, assists and answers all our customers’ concerns. We live from team spirit and from the relaxed and appreciative interaction with each other. We love our job. We also love to make our customers happy.
I enjoy working with customers. Because it gives me the chance to meet different people. I ensure the smooth communication between companies and customers. I offer professional service, even in challenging times. This is how I ensure that customers have the best possible experience. I obtain valuable information about what they want and need. This enables me to strengthen customer loyalty.
Vodafone has proven itself as an excellent employer even in difficult times. Vodafone offers all of its employees the support they need. I enjoy working in customer service. Here, I receive open and honest feedback about our products and our network. That constantly gives me a different perspective and keeps me fit. I have every opportunity to develop professionally and personally here. Naturally, my private life also benefits from this.
I like working in customer service. I love transferring my enthusiasm for Vodafone to customers. For me, the best part of the job is turning angry customers into happy and satisfied customers. Vodafone welcomes everyone and no one is excluded. Vodafone pays attention its employees’ work-life balance. As a single mother, I truly appreciate that.
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