Vodafone Group Careers

Want to know more about our operations in a specific country?

Please choose a location from the list below. If your chosen location doesn’t have an active link to additional careers information, you can still find jobs for the location here.





Multitalent wanted

In customer service, we are genuinely multi-talented: We advise customers, handle issues, answer questions, and always have an open ear. Make a difference: Help our customers online, by phone or in person.

What we offer you

We only make a difference together. Versus why we support you – everywhere. You will receive an attractive salary. Benefits include pension funding, insurance, mobility and work-life balance. Plus, many other benefits on top. Curious? Then watch our video.

How we optimise the customer journey

Customer Journey Mapping

Using Customer Journey Mapping, we visualise customers’ touchpoints and experiences. The status quo documentation is a crucial element. This workshop format enables us to visually represent customer experiences throughout the customer journey. At the same time, it is also a design method we use to shape the customer journey. Customer feedback and personas help us to find potential optimisations and action points.

Design Thinking

Design thinking is an approach based around the following principles:

  • Team
  • Space
  • Process

Design thinking should be understood as less of a method or process. The goal is to solve problems and develop new ideas. The solutions need to with over users well also being market and product oriented.

Projects and history

Trends in customer service

We have our finger on the pulse. Learn more about new concerns, other habits and digital channels in our customer service.

Discover more