Exploring Innovation and Opportunity at Vodafone

The support for growth has been phenomenal

I’ve been lucky to be part of the Future IT Leadership (FITL) Programme, which has had a huge impact on my development. It’s offered me leadership training and allowed me to work across different markets. That’s how I ended up here in Albania, getting hands-on experience leading the GenAI rollout and previously managing the OneFrontEnd programme, where I coordinated across five countries, built governance structures from the ground up, and presented results to senior leadership.

What has made this experience even more special is the support I’ve received from mentors and managers throughout. My CIO and other leaders have given me guidance that’s helped me transition from a purely technical background into a broader project management role. That kind of trust and empowerment is something I really value.

Innovation is where I thrive

My role lets me explore technology that’s not just exciting but transformative. One of the projects I’m proud of is a real-time call summarization tool we introduced through GenAI. It’s helping frontline agents save time on note-taking so they can focus more on customers. Knowing that we’re rolling out tools that make people’s jobs easier and improve customer experience is what drives me. There’s also great momentum around scaling these innovations to other markets, and I’m excited by the potential of cross-country collaboration as we move forward.

Making an impact that matters

Whether it’s through the OneFrontEnd programme, the coverage maps initiative I led in Big Data Engineering, or GenAI, I know that the work I’m doing is improving processes, helping my colleagues, and delivering better service to customers.

One of the most motivating things about being here is knowing that what I do has real impact. I love working in the telecom space because it connects people, and being part of something that helps make lives easier and more connected is incredibly meaningful to me.