Albania 
Czech Republic 
Deutschland 
Greece 
Ireland 
Italy 
Luxembourg 
Netherlands 
Portugal 
Romania 
Spain 
United Kingdom 
Asia-Pac Middle East 
Turkey 
DR Congo 
Egypt 
Ghana 
Kenya 
Lesotho 
Mozambique 
Nigeria 
South Africa 
Tanzania 
Finding your new role
We’re so glad you’re considering a future with us. As we continue to bring our teams together under one brand, you may still see Vodafone and Three brands during the application process – but rest assured, we’re all part of the same journey.
Change takes time, and while we align our systems behind the scenes, we’re committed to making your experience smooth, fair and welcoming. Explore our current roles and find the right opportunity for you.
Application Process
We keep our application process simple and accessible to all. In most instances, there are at least two stages; a telephone interview and either a face-to-face interview or a virtual interview. Some roles may hold additional interview stages or conduct role-related activities or tasks to further assess your ability for the role. These could include presentations, technical testing or sales-based scenarios.
After your interview, your recruiter will be in touch, regardless of the outcome, you’ll receive personalised feedback to help with your development.
Interviewing
Preparation is key. Naturally, interviews can be a very nerve-wracking experience but, as with anything, preparation (and practice) makes perfect. Our goal is to ensure you feel comfortable and can perform at your best during your interview with us.
Here you'll find support and tips to guide you through each stage and how to prepare. If you require any adjustments to support you in completing the assessment please contact your recruiter or add this to your candidate profile under the 'Reasonable Adjustments' section.
Prior to your first stage interview with us you will be invited to complete a short Personality Assessment Questionnaire. There are no right or wrong answers; the questionnaire is used to evaluate your decision-making in work-related scenarios. Please ensure you complete the assessment within 72hrs before to your interview of receiving the invite as we do require the assessment prior to your first-stage interview.
Whether you are interviewing on the phone or on a video call, remember to consider your surroundings: make sure you’re somewhere quiet where you won’t be disturbed. For video calls, make sure your background is professional and somewhere with a good Wi-Fi connection.
It may sound silly, but you can hear a smile. Body language and smiling whilst talking to someone on the phone changes your tone of voice and helps to convey your enthusiasm and interest.
Nerves can strike all of us unexpectedly, but don’t worry, if you’re not sure, you can ask for a question to be repeated and take your time throughout. Don’t forget to breathe and take a moment to pause and think about your response. Those few seconds can really help to gather your thoughts and provide a great answer.
Telephone or video interviews are great occasions to ask some questions and take some notes. This is an opportunity to get some great research directly from an existing employee. The answers you receive could shape conversations you have with the hiring managers and help you stand out against other candidates.
Structure your answer – we often recommend following the STAR technique: Situation, Task, Action and Result to help you provide as much information to the interviewer as possible.
Always answer truthfully – ensure that all the information you are providing to an interviewer is accurate. We often look for potential, including those who acknowledge their areas of development and are willing to learn and grow.
Interview questions
After completing the Personality Assessment, you will be invited for your first interview with us. During the interview we firstly ask questions to understand your alignment to our priorities. Then you may be asked role specific questions to explore skills required to perform successfully in the role.
Customer:
1.Tell me about a time when you received customer feedback and acted on it to improve the overall
customer experience.
2. Describe a time when you worked with a team to improve customer loyalty. What steps did you take,
and what was the outcome?
3. Tell me about a time when you exceeded a customer or stakeholder’s expectations.
4. Describe a time when you dealt with a challenging customer or stakeholder issue and were able to
resolve it to their satisfaction.
One team:
1. Tell me about a time when you had to build strong working relationships with a diverse group of individuals
from different departments.
2. Describe a time when you faced challenges working with a team or individual.
3. Can you share an example of how you’ve supported a colleague or team member to advance their idea or
project?
4. Tell me about a time when you removed a barrier that was hindering collaboration or progress within your team.
Pace:
1. Can you give me an example of when you have encouraged experimentation in the workplace?
2. Provide an example of when you have developed a new solution to a business problem.
3. Give me an example of when you have used external insights to implement a change at work.
4. When have you had to navigate a challenge to ensure outcomes were reached?
Customer:
1. Tell me about a time when you led a project or initiative that made a significant impact on the
customer experience.
2. Describe a situation where you used customer feedback to drive a decision or change in you team or
business area.
3. Give me an example of when you and your team went above and beyond to meet or exceed customer
expectations.
4. Tell me about a time when you faced a challenge in delivering a product or service to a customer on
time or to the expected standard.
One team:
1. Tell me about a time when you set clear and ambitious goals for your team but had to adapt your approach to
ensure collaboration and commitment from everyone.
2. Describe a time when you had to manage a situation where there was a disagreement in your team that
impacted a key project or customer outcome. How did you resolve it and maintain team performance?
3. Tell me about a time when you had to recognise excellence whilst also addressing underperformance in your
team?
4. Describe an example of when you had to coordinate a diverse team to achieve a challenging outcome.
Pace:
1. Tell me about a time when you led a change initiative that required you to adapt quickly.
2. Describe a time when you used data or feedback to quickly pivot and drive a better outcome for the
business.
3. Give me an example of when you led your team through a high-pressure situation that required fast
decision-making to achieve a business outcome.
4. Tell me about a time when you implemented a risk but innovative solution that required swift actions
and adjustment.
Customer:
1. Tell me about a time you helped someone who needed support or advice.
2. A customer is being difficult or challenging. How would you handle the situation to ensure a positive
outcome?
One team:
1. Tell me about a time when you worked with others to achieve a shared goal.
2. Tell me about a time when you supported a team member who was struggling
Pace:
1. Describe a time you achieved a goal you were set or set for yourself.
2. You’ve had several difficult customer interactions in one shift. How do you stay motivated and
continue providing a great service?
Customer:
1. Tell me about a time you introduced or improved a process to enhance customer experience.
2. Give an example of how you coached a team member through a difficult customer situation.
One team:
1. Describe a time when you had to manage conflict between team members.
2. Tell me about a time when you had to build collaboration between team members.
Pace:
1. Tell me about a time you led your team to achieve a shared goal.
2. How do you support your team when they are dealing with a high-pressure or challenging period?
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process.
We’re committed to supporting you throughout every stage of your journey with us.
Find out more
Search for roles and apply
Ready to take the next step? Take a look at our current roles available across the UK.
Explore our opportunitiesInclusion for all
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Our employee-led networks work collaboratively, share best practices and take a truly inclusive approach to amplify the voices of all our people. We've gained external recognition for this – we're Top Employers certified, we're in the Times Top 50 for Gender Equality, at number 6 in the Stonewall Equality Index and we are a Disability Confident Level 3 Leader.
Read more