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Connect customers to a better future
We believe that great service begins and ends with the customer. That means being there whenever they need us, to provide great advice and support and resolve any issues they might have.
With millions of customers all over the UK, that's a tremendous challenge, of course. And it takes a big and diverse team. But whether you join us on the frontline or in a specialist role behind the scenes, you'll never be far from the action.
Our Customer Service teams
There are a number of different roles within our Customer Service teams based in our Stoke-on-Trent Centre of Excellence office:
Specialised Support
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers who need more in-depth tips and advice. Then there's our Customer Relations team who take care of customer complaints. Both have a crucial part to play in what we do.
Other Opportunities
From Billings and Operations to Forecasting & Planning, we have numerous teams behind the scenes providing expert insight and support to our Advisers so they're better prepared to solve our customer problems. For ambitious Advisers, that also means lots of opportunities to progress.
Latest Vacancies
VodafoneThree - Test Manager - Frontline & Customer Journeys
Consumer – Stoke on Trent, United Kingdom
Location: Stoke on Trent + (*Hybrid Working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Mon to…
VodafoneThree - Operational Service & Implementation Manager
Consumer – Stoke on Trent, United Kingdom
Location: Stoke-on-Trent + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Hybrid
We believe that…
VodafoneThree - Test Planner Senior Specialist
Consumer – Stoke on Trent, United Kingdom
Location: Stoke-on-Trent + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday 08:30…
Where we work
Join us a Home-based Customer Adviser and you won't have far to travel to work. In many other roles, it's also possible to work remotely or on a hybrid basis. If you prefer the buzz of the office, however click below to find out more about our Newbury HQ campus, the Speechmark, our Digital Hub in Southwark, and other key Vodafone locations.