VCS Service Management Specialist
Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.500+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:
VCS Service Management Specialist
To proactively manage the end to end customer service relationship for a number of Vodafone Carrier Service accounts, continuously improving the customer’s experience of Vodafone and increasing loyalty.
What you will do:
- Ensure that the appropriate support is provided by customer facing- and back office activities as per Customer requirements
- Escalation point for customer specific CSSO design, delivery and operations activities including demand management and prioritization
- Customer Service Improvement Planning on demand
- Service Reporting on demand
- Accountable for implementation of complex solutions
This position is for you if you have:
- Strong business English and perfect German knowledge
- A customer obsessed character, with a willing-to-do, solution focused, proactive attitude
- Good communications and influencing skills
- The ability to consistently deliver exceptional service results through matrix team structures
- Relevant experience in customer care type of roles, relationship management
- Confident knowledge in ITIL
Why should you join us:
- Varied daily work, challenging tasks
- Support of career aspirations and personal development
- Possibility to work from home
- We provide work assets as laptop and mobile phone with Vodafone RED subscription
- Unravel your continuous process improvement mindset – new ideas are always listened to
- Internal coaching/mentoring culture
Join us and start your journey because we are at our best when you’re at yours!
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