VCS Service Management Specialist

Budapest, Budapest
  1. Full Time
  2. Customer Relationship Management
000000239458
Posting date:10 Nov, 2018
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Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.500+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.  

 

Join our team as:

VCS Service Management Specialist

German Speaking


 

Role purpose:


To be the voice of the customer and their needs in Vodafone Carrier Service operations processes throughout the Build and Run phase of the Customer lifecycle and to initiate internal process/service improvements. Our customers are supported on a reactive basis, and our team’s contribution is to improve both Customer experience and our internal processes thus keeping the customers satisfied and loyal to Vodafone


What you will do:

  • Supporting Carrier Customers through complex service requests on per-request basis
  • Ensure that the appropriate support is provided by customer facing- and back office activities as per Customer requirements
  • Liaising with internal groups to drive fast resolution for wide range of problems
  • Driving Escalations for customer’s various design delivery and operations activities including demand management and prioritization 
  • Driving and owning Customer Service Improvement Planning on demand 
  • Creating Service Reports on demand 
  • Providing support and assistance for implementation of high valued complex solutions

This position is for you if you have:

  • Fluent business English and German knowledge 
  • A customer obsessed character, with a willing-to-do, solution focused, proactive attitude 
  • Good communications, presentation and influencing skills 
  • The ability to consistently deliver exceptional service results through complex team structures 
  • Relevant experience in customer care type of roles, relationship – and stakeholder - management, high level overview of telecommunication industry
  • Confident knowledge in ITIL

Why should you join us:

  • Varied daily work, challenging tasks 
  • Support of career aspirations and personal development 
  • Possibility to work from home 
  • We provide work assets as laptop and mobile phone with Vodafone RED subscription 
  • Unravel your continuous process improvement mindset – new ideas are always listened to 
  • Internal coaching/mentoring cultures

 

Join us and start your journey because we are at our best when you’re at yours!

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