Transition Lead

Africa, Middle East & Asia Pacific
  1. Full Time
  2. IT/Technology
Posting date:08 Oct, 2019

Transition Lead is the sole  accountable for all TSSE new services transitions starting from BC approval till  service GO Live  date   as a project  based   covering the following activities   scoping ,  recruitment  , Visa/travel ,  KA execution & quality , shadowing execution / quality , connectivity enablement  , UAM  , procurement issuance, security /legal  as well as documentation sign offs according  to F4G methodology


Demand Role :


  • Act as account manager for the Service line he  is working on , to be aware of the  new opportunity coming and act proactively on making it happen



    Business Case management :

  • Follow up on  the BC related to  his account   starting from its creation to its approval

  • Update all details of  the BC in the Database



    Transition :

  • Day to day interface to the Service Owner and SSC delivery manager

  • Collect Service Specification, recruitment requirements and service prerequisites from the Service Owner.

  • Work with Transition architect to get transition designs

  • Ensure Purchase order are raised correctly to the SO before service is operational .

  • Defines and own the transition schedule and project plan

  • Create and maintain the project RAAID log.

  • Organise the activities of the transition project

  • Ensure production and sign off of the project deliverables

  • Organize and chair project governance meetings

  • Provide reports on transition status to transition coordinator

  • Manage and report transition different activities  


  • Service scope

  • Timelines

  • Recruitments

  • Visa/travel

  •  KA execution & quality



  • Align with the SO and the SL  on the Job descriptions

  • Follow up on the HR on the recruitment progress

  • Report the recruitment  to pregame management 






  • Check/Organizeavailability and access requirements for the support entities

  • Organize set up of User Accounts (OPCO, Support companies, Service Desks etc.)

  • Check requirements for User Accounts

  • Organize set up of User Accounts

  • Check requirements for foundation data

  • Organize set upof Content

  • Test availability of content

  • Service Specific Tools for OPCOs

  • Check access/permissions for 1st Level support




  • Identify training scope

  • Arrange  Training material

  • Plan for shadowingprocess

  • Plan for criteria for KA acceptance



  • Documentation


  • "High Level Design document and Communication Matrix (if

  • not provided earlier)"

  • Documentation of Interaction Processesbetween OpCo& VF Group

  • Documentation of service specific processes

  • Documentation of business continuity

  • Training Material

  • Escalation procedures

  • Incident Questionnaire

  • Work Instructions

  • Documentation for qualified 1st Level support

  • Store Documentation



  • procurement issuance

Make sure that all needed HW is issued on time that is concurrent with the  project plan .


Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"