Tes Fixed Net Team Leader

Africa, Middle East & Asia Pacific
  1. Full Time
  2. IT/Technology
255509
Posting date:04 Aug, 2019

 

Role purpose:  Supervising team

Key accountabilities and decision ownership

 

[max 5]:

 

  • Continuous people coaching in order to elevateperformance on Individual level and following up them.

  • Implementing action plans in case of inconsistent performance and following upon them.

  • Handling any requests raised by the team andreporting it to the management.

  • Monitoring team performance and ensuring to meet the KPIs.

  •  Implementing quality measurements and following up them.

  • Reporting on Team performance to management.

s consisting of 20-30 FTEs, ensuring the maintenance of KPIs on team level and people management .

 

 

Key accountabilities anddecision ownership

 

[max 5]:

 

  • Continuous people coaching in order to elevate performance on Individual level and following up them.

  • Implementing action plans in case of inconsistent performance and following up on them.

  • Handling any requests raised by the team and reporting it to the management.

  • Monitoring team performance and ensuring to meet the KPIs.

  •  Implementing quality measurements and following up them.

  • Reporting on Team performance to management.

     

    Managing the agreed process of fixed net:

 

  • Accepting the order from RTM team
  • Checking all the scanned attached PDFs (signed contract by the customer, mail thread between the customer and the sales).

 

  • Comparing the attached PDFs with the entered data in the system,assigned SPOC for the customer

  •  Verifies all technical and non-technical data (company name, line type, bandwidth, and customer’s address, location of the server room and location of Telecom plugs).

  • Sending the welcome letter (automatically generated mail by the system includes the product’s name and related data).

  • Order  needed lines type (Coaxial cable, Twisted Pair, Fibre-Optic Cable) is from Telecom or Vodafone Cable Deutschland depending onthe accessthat the customer requested (SDSL, ADSL ,VDSL, Ethernet, etc. ).

  • Checking if the customer has already existing lines and/or does not need new lines.

  • Contacting Telecom or Cable Deutschland for line ordering.

  • LLM (LeasedLine Management) checks the issued order and verifies the data of the assignedSPOC for the installation and sends the order to the provider.

  • Creating a configuration remedy ticket to the engineering team

  • Requesting the needed hardware type (router andmodem) from the shipping vendor in Germany (TNT).

  • Documenting team the topology of the customer through Vodafone network and infrastructure in Germany including the location of the customer.

  • Receiving a technician for the final activation of the hardware on thecustomer’s side.

  • Sending a ticket with all the needed activation data to the engineering team.

  • Closing the order and activates the billing for the customer.  

 

Life at Vodafone

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James "Vodafone changed my life"