Technical Solutions Manager

Group Enterprise Operations (GEO) provide customer and technical support globally to Vodafone’s Enterprise customers. Group Enterprise Operations manage the full product portfolio across mobility, fixed line services and unified communications.

As a Technical Solutions Manager, you will be responsible for providing high quality specialized support to Vodafone customers across our managed service portfolio. This is a cross functional team within GECO compromised of Technical Solutions Managers, center of excellence mobility consultants. We work across Vodafone and with external partners to drive professional standards and continually assure service excellence.

We are offering a fantastic opportunity to join Vodafone in a forward thinking department with a talented team possessing a variety of skills. Our team strives to regularly improve and this is a fantastic time to join and establish yourself for future opportunities.

In return you will enjoy a competitive salary and benefits, and a central office with fantastic transport links. On site, we have a canteen plus there are various cafes and shops within walking distance. Within Vodafone we have a positive culture and positive culture of acceptance and promote equality and individuality across the business.

• Lead in a technical and service management consultancy role throughout the product and customer lifecycle: e.g. early life support, in-life operations, customer off boarding
• Provide strong operational management, drive technical/system/process improvement activities to successful conclusion
• Represent the managed service(s) at customer review meetings and assure all service management KPIs e.g. MTRS, FCR, SLA’s are adhered to. Implement improvement plans wherever they are not met
• Work with account management teams to develop trusted customer relationships to understand and enhance capabilities in line with both customer business strategy and best practice principles
• Escalation management ownership up to senior stakeholder and C-level management
• Develop strong internal and external relationships (virtual teams) to deliver on customer requirements.

• Proven operational/service management experience within a Telco, Managed service or Enterprise business environment
• Experience supporting technically complex solutions in a customer facing role
• Capable of own bandwidth/time management in order to successfully support multiple customers and multiple products simultaneously

• ITIL V3 Foundation certification
• Working knowledge of supporting at least one of the following:
• EMM products such as Mobile Iron, BlackBerry UEM, Airwatch
• Data and voice solutions / products including IPVPN, MPLS, Juniper, Cisco, WAN, LAN, VONE
• Cloud and Hosting services / IoT
• Fixed line knowledge is advantageous