System Engineering Expert
Your day to day:
You will support all Software as a Service and Platform as a Service deployments within the connectivity and security practice in terms of IT system architecture design and selection of enabling components to be delivered by the Infrastructure as a Service organisation VCHS or by the corporate IT function GTDO.
You will be actively involved in Pre-Sales and Technical Design of solutions as well as the implementation of solutions using infrastructure delivered by VCHS or GTDO
With those activities you will have a great impact on our business:
To design system / network solutions to meet customer specific requirements.
To contribute SaaS/PaaS subject matter expertise in the NPD processes within VF GET C&S and also across other practices (as appropriate) within GET, this includes orchestration of existing IT enablers (core services such as SFTP, SMTP, AD; specific services such as service bus, data mediation, etc) and creation of new standard enablers if needed
To provide escalation support, for both internal and external customers, on managed SW and platform solution including:
Investigating and resolving problems as 3rd line support instance in close collaboration with application 2nd and 3rd line teams (support on system architecture).
Mediating between application support teams and infrastructure support teams ensuring end-to-end incident and problem management
Availability and performance monitoring for the SaaS/PaaS solutions
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