System Admin: VAS & Call Center Apps
• Manage systems capacity & performance of VAS & Call Center Systems.
• Manage data for Call Center Applications.
• Ensure systems and applications security.
• Manage the systems/applications configuration.
• Manage systems problems, Incidents and requests as per the SLA.
• Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.
• Manage systems/applications changes
• Manage Projects related to the Middleware applications, interfaces and Database
• Provide assistance in managing the following VAS applications whenever required: USSDII,WAP
Key accountabilities & REsponsibilities
Responsible & Accountable for the Data Value Added applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions
VAS and Call Center Systems Acquisition
Assist in acquiring and maintaining application software.
Assist in acquiring and maintaining Technology Infrastructure.
Setting and maintaining IT & Billing policies and procedures.
Installation of applications on VAS & Call Center Applications servers.
5. Manage changes to the systems or applications via change management process.
VAS and Call Center System Management
Manage performance of VAS and Call Center Applications.
Ensure continuous service with high availability and minimum disruption
Ensure security of VAS and Call Center applications by safeguarding against unauthorized access of VAS applications and systems
Manage VAS applications configurations
Manage VAS applications problems and incidents including performing corrective action and/or escalating to suppliers.
Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with VAS applications.
Manage data processed by VAS applications including ensuring data integrity, confidentiality, availability and security.
DVAS System Operations
Administration of all VAS applications users.
Installation, Configuration, fine tuning, and optimization of VAS systems software and applications.
Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.
DVAS System Monitoring and Evaluation
Monitor and evaluate on regular basis the performance of all VAS applications.
Monitor and evaluate on regular basis service level agreements with third party vendors
Monitor and evaluate on regular basis the internal SLA performance of VAS Applications.
This experienced developer will develop, configur e and test configurations and software for loading source files into a 3rd normal form data model using a dedicated framework of AbInitio MDWP and in
Data Engineer Location - NewburyThis is a Permanent and Full time opportunity Salary - £40,000 to £50,000 DOE An exciting new opportunity has arisen for a Data Engineer and Automation Specialist to j
Field Technician Field based – North East London Are you ready to join our Field Engineering team? In this role you will play an integral part of the team, installing and commissioning and decommissi
The Network Security Specialist will be responsible for the maintenance, upgrade, management and integration of security infrastructure. This individual will also be responsible for administration a
Job title: Big Data Engineer Location: Newbury Your Role The Big Data Engineer provides expert guidance and delivers through self and others to source and integrate structured and unstructured data
Exp - 3-4 Years Good Knowledge on Big Data and Hadoop Testing with telecom domain Good Communication. Verbel and written. Adherance to processes and matrix Agile- Scrum / Kanban, Functional system tes
Role Title: Cloud Platform Engineer Location: Newbury At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence
Join Vodafone Hungary and build a better tomorrow! We are looking for a Senior BI Developer for our Technology Team! #Vodafonelife At Vodafone we connect everybody to live a better today and build
Prague 5, Prague
Here at Vodafone, we connect everybody to live a better today, and build a better tomorrow. That could be providing superfast network speeds to smartphones, providing unified communications’ through f
•End to End Management of network problems seeking to have a clear root cause and solid preventive actions plans. •Tracking and Reporting the repeated incidents/ potential network alarms and own all
Role purpose: To operate and provide a second line support service to Enterprise service platform on the application level to meet the expected availability and performance KeyAccountabilities