Super User Ariba - Manager

Pune, Maharashtra
  1. Full Time
  2. IT/Technology
Posting date:09 Jul, 2019

Role purpose: 
To modify and further develop IT tools used in SCM, to ensure that the end-to-end functional processes operate flawlessly.
To provide support to local market, testing and 2nd level end user support.
To provide expert technical SAP Ariba and SCM tool support covering all SCM functions and processes, working closely with the superusers of the individual process areas and local markets.
To initiate and execute process and system changes.
To manage development and implementation projects.
To oversee third party suppliers’ performance in change delivery and system maintenance.
To establish change management and BAU framework for SCM tools and processes.

Key accountabilities and decision ownership:
Applies technical SAP Ariba and specified SCM tool related skills to resolve issues (e.g. arising from testing, or related to a migration project, or related to BAU operations).
Is involved in project definition, solution design, implementation and operational support related issues.
Resolves defects and analyses their root cause, implements change requests.
Optimizes and maintains test scripts.
Provides support for the VIP community.
Delivers efficiencies and improvements to internal business partners.
Drives E2Edelivery (requirement gathering, design, UAT, deployment, hypercare) of SCM system and process changes.
Provides training for users of the processes andsystems.
Manages migration and customer/ supplier on-boarding/ integration projects.
Establishes change and supplier management framework beside BAU support model for SCM

Core competencies, knowledge and experience:
Subject matter expertise within SAP Ariba and SCM tools
End-to-end SCM process knowledge
Outstanding process knowledge of Sourcing and Purchasing Operations
Trainer experience
Change management experience
Relationship building skills
Testing and documentation experience
Analytical skills
Problem solving skills
SSC experience
Fluent English

Key performance indicators:
Development and change projects completed
Development objectives reached
Test scripts optimized
Issues resolved
Satisfaction of users
User training provided
Feedback oftraining participants

no direct report

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