Service Desk Associate - Multilingual - maternity cover

Budapest, Budapest
  1. Full Time
  2. Administration/Support
000000242481
Posting date:04 Jan, 2019

 

Would you like to be a member of a fast growing organization? 

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services. 

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.  

 

Join our team as:

 

Service Desk Associate – French/Italian/Spanish/German/Dutch Speaking (maternity cover)

 

Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. VGE customers include many large multinational companies.

 

The team responsibilities revolve around the front-line logging of support tickets within a BAU context (e.g. issue resolution and service request management) followed by the subsequent activities required to drive resolution of these logged issues within a multi-supplier environment and according to pre-specified Service Level Agreements.

 

Fresh graduates are more than welcome! 

 

What you will do:

    Call & email answering (predominantly email)
  • Dealing with issues being reported by the VGE customer’s helpdesk
  • Processing tickets & orders in the relevant service support systems (VGECO, VTM, Remedy, etc.)
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
  • Liaising with both external & internal partners within the support ecosystem
  • Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met
  • Provide Level 1 support & first-time resolution; less catch & dispatch and high 1stline resolution activities
  • Contribute actively to service improvement initiatives (to support and improve the service desk operation)

This position is for you if you have:

 

·         Fluent English and one of the following languages in intermediate level are musts: French, Italian, Spanish, German or Dutch

·         Customer focused mindset and strong communication skills are essential

·         Problem solving attitude, ability to handle complaints efficiently

·         Experience of working in a customer facing support function is an advantage

·         Technical & IT knowledge is an advantage

·         Ability to work in extended business hours

 

Why should you join us:

 

·         Opportunity to grow: broaden your technical knowledge

·         International working environment and experience

·         We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text

·         Unravel your continuous process improvement mindset – new ideas are always listened to

·         Internal coaching/mentoring culture

·         Support of career aspirations and personal development

·         Possibility to work from home one-day weekly 

 


 

Life at Vodafone

James "Vodafone changed my life"

Meet Mel, LGBT+ friend