Senior Service Desk Associate 24/7 - maternity cover

Budapest, Budapest
  1. Full Time
  2. Administration/Support
000000244292
Posting date:22 Jan, 2019
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Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.  

 

Join our team as:

 
Senior Service Desk Associate (24/7)
(maternity-cover)
 

Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. The team responsibilities revolve technical issues all around the world followed by the subsequent activities required to drive resolution.

 

What you will do:

  • Providing Level 1 support & first-time resolution whenever possible
  • Dealing with issues being reported by the VGE customer’s helpdesk
  • Processing tickets & orders in the relevant service support systems
  • Working with greater independence and possess bigger authority and knowledge to solve problems
  • Taking ownership of incidents or escalations, including follow up & partner liaison
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
  • Contribute actively to service improvement initiatives
 
This position is for you if you have:
  • Fluent English language skills
  • Experience in a customer-facing or support function role in a multinational environment is an advantage
  • Good technical & IT knowledge or great interest about the area
  • Analytical mindset
  • Proactive, self-starter personality
  • Affinity to work in 24/7 shift schedule 
Why should you join us:
  • We provide work assets as laptop and mobile phone with Vodafone RED subscription
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home one day weekly
 

Join us and start your journey because we’re at our best when you’re at yours!

 

Life at Vodafone

James "Vodafone changed my life"

Meet Mel, LGBT+ friend