Senior Executive

Bangalore, Karnataka
  1. Full Time
  2. IT/Technology
253539
Posting date:03 Oct, 2019

"1) Technical Service desk customer facing profile engaging internal resolvi ng agencies across all Vodafone Fixed line Products (MPLS and transmission, voi ce products) and Telecom related services for fault resolution. 2) Technical c ommunication with Enterprise and Carrier customers 3) Applying ITIL incident m anagement process for day to day business 4) 1st Line triage and fix and co-ordinating with global telecom service providers like BT, AT&T etc. and own fault until resolution."

"1) SLA adherence in updating customers on emails / calls . 2) To handle fau lt reporting, fault isolation and escalation in accordance to Global Processes. 3) Adherence to SLA - PCA 20,Call Abandoned rate. 4) First Time resolution > 9 0% "

"a.Customer Handling b. Basic Transmission and IP (ADSL / DSL / MPLS) knowle dge Experience in handling International clients"


Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"