"Call handling and management Responding to emails Working on remedy tickets in predefined SLA's Escalation management Notification and Communication to re lavent stakeholders Followup to all interfaces within pre-defined timescales Co rrect routing of reemdy tickets Engagement of teams on calls etc for escalated issues Resolution of FCR tickets"
"1. Quality and CSAT of 90% 2. FCR target of 70% where applicable 3. Follow- up for all pending cases , 100% Target 4. No Miss on the communication with the Requestor - 100% Achievement"
"Voice call handling skill Email handling skill Generic IT troubleshootings kill - Preferred A + certified High level overview of data center technologies ITIL process knowledge Knowledge of Remedy or any ticketing tool Strong Communi cation skills Enable to do Escalation Management / Handle Escalation Management Flexibility for 24*7 shifts "
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Bist Du bereit für eine Zukunft, die dank neuer, digitaler Technologien so aufregend sein wird wie nie? Bist Du bereit für eine Welt voller Möglichkeiten? Bist Du bereit für Vodafone? Dann verbinde De
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