Senior Executive

Bangalore, Karnataka
  1. Full Time
  2. IT/Technology
000000240843
Posting date:16 Jan, 2019

"Call handling and management Responding to emails Working on remedy tickets in predefined SLA's Escalation management Notification and Communication to re lavent stakeholders Followup to all interfaces within pre-defined timescales Co rrect routing of reemdy tickets Engagement of teams on calls etc for escalated issues Resolution of FCR tickets"

"1. Quality and CSAT of 90% 2. FCR target of 70% where applicable 3. Follow- up for all pending cases , 100% Target 4. No Miss on the communication with the Requestor - 100% Achievement"

"Voice call handling skill Email handling skill Generic IT troubleshootings kill - Preferred A + certified High level overview of data center technologies ITIL process knowledge Knowledge of Remedy or any ticketing tool Strong Communi cation skills Enable to do Escalation Management / Handle Escalation Management Flexibility for 24*7 shifts "

Life at Vodafone

James "Vodafone changed my life"

James "Vodafone changed my life"

Meet Mel, LGBT+ friend

Meet Mel, LGBT+ friend