Senior Executive

Ahmedabad, Gujarat
  1. Full Time
  2. Contact Center
000000176075
Posting date:22 Mar, 2017

"Transaction Evaluation Coaching & Feedback Responsibilities of quality assurance individual ensuring end interaction audits, Feedback & Coaching, Process& compliance, internal audits, FBL review, escalations,NPS/ C-sat/ Resolution (Ccustomer experience matrices), maintaining quality standards for external & internal indicators as per client sign-offs, deploying quality during all stagesof process life cycle, TNi and reporting, calibrations and error impact analysis,NPS detractor analysis, BQ management. "

"Productivity Performance (Calibration,Team Performance)"

"Coaching & Feedback "

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"