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Senior Manager- OIT_People Management Skills,Organisational Skills, Motivational Skills_Pune

Posting Country:  India
Date Posted:  07-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


The IT Operations Authority provides expert knowledge to identify, drive and deliver the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone�s IT products and services in line with Customer Services Management strategy. Responsible for assigned tasks through managing the IT lifecycle for all end-users. The IT Operations Authority focusses on operation, administration and maintenance of assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to Senior IT Operations Manager.



Job Responsibility

* Assists, advises and delivers on the IT Operations plan to enable the achievement of the Technology strategy;

* Drives the delivery of the appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;

* Works effectively with colleagues to deliver the required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;

* Identifies IT Operation trends, suggests improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;

* Contributes to resource planning to meet overall requirements and ensure the effectiveness of the area;

* Understands the needs through preventative maintenance, improved efficiency and optimized applications and supports the end-to-end projects that improve customer and employee satisfaction;

* Drives activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;

* Maintains solid relations and works closely with development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services and new features;

* Uses best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution;

* May provide informal guidance to junior staff.


Monitor and Diagnose
Incident Response
Dev Ops
Software Engineering
Automation and Robotics
Data Analytics and Insights

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.