Product Support Specialist
Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:
Product Support Specialist
In this role you will be responsible for executing Eloqua change management, covering both integration and configuration. This involves marketing automation on boarding activities. In addition, responsibilities include designing, testing, building and documenting new platform enhancements based on market requirements.
What you will do:
- Execute all Eloqua data activities including data administration, segmentation, analysis and provide consultancy on data integrity, data sources and upload processes
- Work on the release plan for the platform and develop release enhancements
- Help with the integration of the platform to CRM systems and other platforms through API’s
- Understand business processes and translate them to system processes
- Administer SLAs on sending frequency and quality for sender score optimisation and advise on testing and email formats
- Complete database user requests, including audits and permissions management
This job is for you if you have:
- Fluent English knowledge both written and oral
- Experience of administering and configuring marketing automation systems, ideally Oracle Eloqua or CRM systems (ie. Salesforce) or ERP systems (ie. SAP)
- Extensive stakeholder management experience
- Experience of training and supporting non-technical and technical users is a huge advantage
- Excellent organisational skills and attention to detail
- Knowledge of latest industry B2B marketing trends is an advantage
Why should you join us:
- Eloqua system training will be provided
- Opportunity to be a member of a fast growing marketing department
- International working environment and experience
- We provide work assets as laptop and mobile phone with Vodafone RED subscription
- Unravel your continuous process improvement mindset – new ideas are always listened to
- Internal coaching/mentoring culture
- Support of career aspirations and personal development
- Possibility to work from home (twice a week after probation period)
Would you like to be a member of a fast growing organization? In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
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