Process / Service Owner

Pune, Maharashtra
  1. Full Time
  2. HR/ Human Resources
Posting date:08 Aug, 2019

 Ownership of the process, responsible for the continuous improvement and simplification of processes and services within the HR Services remit.


Key accountabilities and decision ownership [max 5]:

·       Work with Process Governance team to define and document any changes to CBM&SOPs in her/his process area, ensuring process documentation reflects business realities.

·       Monitors and surveysthe current employee experience and understands feedback on areaswhere improvement is needed.

·       Provide strategic direction for the process, setting the standardsand strategic initiatives to improve and simplify

·       Collect and review any other field change initiatives meant to simplify and automate processes – this includes ideas and change requests raised by markets, SF roadmap changes, any requirements for compliance & security. Define priority and scalability of such initiatives and manage roadmap for implementation.

·       Makes sure that privacy is embedded in the process design, securing compliance with GDPR rules (privacy by design)

·       Understand and benchmark external best practices, ensuring Vodafone makesthe most of the most recentthinking and technology available. Expands its own network and works with other companies to explore such best practices.

·       Reviews ideas posted on Jam by other external SF users and posts and follows internal ideas, aiming to get as many of these into the standard SF offering.

·       Work with Project Manager and project team to secure timely and effective implementation of any change initiatives in the area of responsibility.

·       Define change impact assessment for any initiatives and produce change collateral to support market implementation.

·       Works with L&D Content creation team to define the training needs and produce relevant content.

·       Reviews KPIs on process execution & system usage,any relevant insights and analytics derived from the process. Monitors data accuracy into the systems of record and takes action if corrective behaviour isneeded.




Corecompetencies, knowledge and experience [max 5]:


  • Focus on customer & employee experience

  • Analyticaland strategic mind

  • Strong stakeholder management skills and influencing at managerial level

  • Good understanding and interest towards systems,data and automation


Attention to detail (zoom in) and high level understanding of

  • process & system architecture (zoom out)

  • Project managementskills

Solid communication and presentation skills



Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"