Priority Order Resolution Advisor

Stoke on Trent, Staffordshire
  1. Full Time
  2. Other
Posting date:12 Jul, 2019

Priority Order Resolution Adviser - Stoke
Shift Pattern: Monday to Sunday, 37.5 hours per week, shifts between 8am – 8pm.

About the role

We’re passionate about exceeding our customers’ expectations and making a big difference to their lives; always really committing to deliver the best possible service. Whether it’s on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products and services, people feel free to live their lives their way and that their journey with us is as simple as it can be.

Do you have an inquisitive nature and like to get to the bottom of things? Is problem solving something you thrive on? This could be your calling! If interested, please read on.

Key Responsibilities:

• Taking ownership of billing, escalations and service requests.
• Investigate and resolve billing/order related queries along with the ability to spot trends and potential fixes.
• Managing customer accounts.
• Able to build and maintain customer relationships.
• Problem solving and completing relevant administration in the role.

Key Skills and Experience:

• Strong administration skills and ability to utilise multiple systems.
• Ability to identify trends and make recommendations for improvement.
• Proven experience of working across functions and in building sustained and effective working relationships.
• Great team player who takes ownership of their role with communication skills to match.

What is in it for you?

We will provide a great reward with a competitive basic and generous bonus scheme. We will also throw in 28 days’ holiday (plus public holidays!) alongside an array of benefits and a flexible work environment. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!

Our Commitment

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment, which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.

Vodafone is committed to making reasonable adjustments for all candidates considered to have a disability during the recruitment assessment process. Should you meet the minimum criteria for the role you are applying to, we will contact you to discuss the reasonable adjustments that you may need?

If all of above sounds good to you- apply now!

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