NOC Technician

  1. Full Time
  2. IT/Technology
Posting date:13 Aug, 2019

Job Purpose

The Network Operations Centre (NOC) technicians are in charge of monitoring critical network elements and engaging in proactive systems monitoring.

Troubleshooting is a daily task for a NOC technician, and they work regularly with customer operations and corporate clients to troubleshoot all problems that may arise.

Key Accountabilities / Key Activities:

  • Monitoring of all networks and services in a 24/7 operation to ensure high availability and attainment of service levels.
  • Provide first level support and troubleshooting on all systems.
  • Reporting and escalating alarms and equipment outages to field personnel and engineers.
  • Maintain NOC procedures, documentation and equipment records.
  • Provide incident management status reports to various departments.
  • Liaise with other sections within the Technology Department in order to carry out the support function.
  • Liaise with Customer Care personnel and Technical Helpdesk on subscriber related problems and requests outside of office hours.
  • Undergo staff training as required by the company.


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