NOC Technician

Malta
  1. Full Time
  2. IT/Technology
VML0009
Posting date:01 Apr, 2019
SORRY, THIS VACANCY HAS NOW EXPIRED

Job Purpose

The Network Operations Centre (NOC) technicians are in charge of monitoring critical network elements and engaging in proactive systems monitoring.

Troubleshooting is a daily task for a NOC technician, and they work regularly with customer operations and corporate clients to troubleshoot all problems that may arise.


Key Accountabilities / Key Activities:

  • Monitoring of all networks and services in a 24/7 operation to ensure high availability and attainment of service levels.
  • Provide first level support and troubleshooting on all systems.
  • Reporting and escalating alarms and equipment outages to field personnel and engineers.
  • Maintain NOC procedures, documentation and equipment records.
  • Provide incident management status reports to various departments.
  • Liaise with other sections within the Technology Department in order to carry out the support function.
  • Liaise with Customer Care personnel and Technical Helpdesk on subscriber related problems and requests outside of office hours.
  • Undergo staff training as required by the company.

 

Life at Vodafone

James "Vodafone changed my life"

James "Vodafone changed my life"

Meet Mel, LGBT+ friend

Meet Mel, LGBT+ friend