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Scrum Master

Posting Country:  United Kingdom
Date Posted:  02-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Role title: Digital Channels – Scrum Master 
Location: Newbury  


Role purpose: 

The Vodafone Business Digital & IT organisation designs and delivers innovative technology solutions to drive and sustain Vodafone Business growth, across all its segments (SoHo, SME, Large & Multinational Enterprises).  The scope of internal customers is broad, and includes four lines of businesses (Vodafone Global Enterprise, Vodafone Carrier Services, Internet of Things, and Cloud & Hosting Services), Business Strategy & Transformation, Product Management, Sales, and Global Operations. 

The function also builds reusable and redeployable technology assets that cater to the IT needs of Enterprise Business Units (EBUs) in a number of Vodafone Local Markets. As part of our transformation into delivering more business value through Agile, we are growing our Scaled Agile Framework (SAFe) and Agile delivery team capability. 

As a Digital Channels scrum master, your role is to coach and guide teams on Agile best practises, and achieve their sprints / release goals. 


The Scrum Master will: 

  • Support the team to meet the Sprint Goals. 
  • Ensure the user story life cycle is fit for purpose 
  • Promote the principle of continuous improvement through using agile practices such as Sprint retrospectives and coordinate the implementation of any improvement action. 
  • Coordinate and support in the identification of risks, dependencies and impediments, to facilitate the team and business in finding a solution, collaborating with other teams and stakeholders, and actively escalate, when necessary, to ensure resolution. 
  • Coordinates solution implementation and delivery with other Release Trains and/or delivery agencies. 
  • Coach the Product Owner in different techniques to build the backlog (e.g: UserStory mapping, Impact Mapping) and user story writing, staying on top of the backlog refinement 
  • Coach the Development team on appropriately splitting tasks, focusing on the continuous delivery of business value. 
  • Promote self-organisation within the team. 
  • Constantly engaged in challenging the status-quo when not fit for purpose. 
  • Help foster best Software Engineering practices 


In the context of an Agile Release Train, the Scrum Master has additional responsibilities: 

Coordinates with other Scrum Masters, the System Team, and shared resources in the ART Release Planning and Inspect and Adapt ceremonies 

Facilitates preparation and readiness for release planning and ceremonies 

Use of normalised estimations to help the program estimate larger Features and EPICs 

Coordinates teams’ efforts under architectural and portfolio governance, system level integration and Demos 

Coordinates with other Scrum Masters in the Scrum of Scrums  

Job Responsibility

Key accountabilities and decision ownership: 

  • Coach and mentor the team within the Scrum principles in order to deliver high quality features and products.  
  • Accountable for the delivery metric reporting for the team/squad 
  • Track risks, issues and dependencies, ensuring appropriate awareness and impacts are well known 
  • Coordination on the removal of impediments in the organization for the team to deliver against objectives or escalate appropriately 
  • Coordinates with other Scrum Masters, the System Team, and shared resources in the ART Release Planning and Inspect and Adapt ceremonies 
  • Facilitates preparation and readiness for release planning and ceremonies 
  • Track team deliveries and associated effort against plan


Core competencies, knowledge and experience: 

University/Superior Education degree in STEM  


Scrum Master certification 

  • Experience playing the Scrum Master role for a software development team applying Scrum principles, practices, and theory. 
  • Proven experience of delivery in an agile development environment, ideally with a range of methodologies (such as SAFe, Scrum, Kanban, XP, etc.). 
  • Excellent communication and facilitation skills 
  • Knowledge skill set around leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency 
  • Knowledge of a number of Agile patterns and techniques (ie: Story Point estimating, Technical debt management, testing, Agile games, Burndown, Retrospective formats, handling bugs, etc.) 
  • Knowledge of other Agile approaches: XP, Kanban, TDD, etc.  
  • Experience of working in an off-shore development model and a multi-team delivery. 
  • Analytical and problem solving skills. 
  • Desired: 
  • Experience coaching Agile teams, teams moving from Waterfall to Agile and new formed teams 
  • Previous experience as a team lead 
  • Previous experience in Scaling Agile and/or doing Scrum in multiple teams 
  • Experience implementing DevOps 
  • Agile Coaching certification 
  • Scale Agile certification



Coaching and Mentoring

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.