Market Insight Manager
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
Vodafone Group Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
Digital & Marketing Operations is responsible for the creation and utilisation of the brand positioning for Enterprise, ensuring a consistent approach to use of the enterprise brand platform and messaging across markets in marketing activity, driving increases in awareness and consideration. Joining us as a Market Insight Manaer you can be part of our empowering our Marketing function. The Future is exciting. Ready?
Our Customer Market Insight team investigate and understand the needs and challenges that our customers face and consider how our products and services address those needs. They are research experts utilising both primary and secondary research to create relevant, informative and actionable reports and commentary that enable our business to best serve their customer.
As our Market Insight Manager you will work with closely with our enterprise business units to monitor their respective markets and generate insight through primary research alongside external agencies and secondary research through published sources. You’ll be flexible in your approach and be able to adapt your techniques to suit the demands of the business. You will have a flair for written and spoken communication and be able to create concise and readable copy for your stakeholders,
- Manage relationships with key stakeholders in Group Enterprise and local markets. Interpret insight requirements, recommend approaches, execute and present findings. Ensure stakeholder satisfaction with outputs.
- Develop customer insights based on primary research for key commercial, product and service programs.
- Deliver market and competitor insights based on secondary research for key commercial, product and service programs. Including Industry Analyst engagement.
- Represent the interests of Enterprise with respect to Global Insights tracking programs including NPS and /or Brand.
- Employ and promotes best practice in Enterprise insights and research.
- A chance to work globally across Vodafone
- Ability to impact on customer focus, a key strategic point
- Opportunities for flexible working
- Combination of primary and secondary research skills (particularly B2B).
- Experience in an insight based role. Client and agency side experience desirable.
- Good ICT / Telco sector understanding
- Enterprise marketing experience
- Strong relationship management and communications skills
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact firstname.lastname@example.org
Check out the application process and get to know us better here:
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The future is exciting. Ready?
London, Greater London
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