Manager

Pune, Maharashtra
  1. Full Time
  2. IT/Technology
261364
Posting date:30 Aug, 2019

"Responsible as SME for Service Enablement across all Global Office ITdomains working closely with Service Enablement team and Functional Lead -Scope definition, effort estimates, and project plans for Service Enablement, identifyingall deliverables required to operate and support new or changed Collaboration and Productivity Services or to support users in new local markets or in Vodafone acquisitions, including but not limited to  • handover and review of design documentation • handover and review of operational documentation (operations handbook, capacity plan, troubleshooting guide, etc.) •communications matrices, user access management plan, role mapping for support and operations teams • creation, handover and review of working instructions for support teams (service desk, floorsupport, first, second, third level support) •technical and process training of support teams •creation and update of communication plans • tool configuration, in particular Remedy, including tool interfaces  •quality gate execution - Project reports with issue and risk register for Service Enablement - Service requests for tool configuration and user access to tools -Project and BAU information design, as required for Service Enablement - Training material and working instructions for support and operations teams, in particular for Customer Service Desk staff -    Operational Quality Gate execution plan -    Operational Quality Gate execution report with issues list and mitigation plan -    Post Go Live support and reporting on Service Enablement effectiveness -    Post Implementation Reviews for Service Enablement KPIs: -    Cost, time, and quality of service enablement Deviation of actuals cost and time to estimates delivered in operational impact assessment "

"1. Meet SLA expectation for the pillar 2. Manage and responsible for Quality Assurance of all new services/enhancement/Changes rolled out. 3. Support preparation Weekly/Monthly Reporting/Dashboards across all streams 4. Ensure allRoll-outs, changes and implementation is any market/OpCo is per quality , documentation . 5. Represent service in the Project Review Board for Approval to Delivery of the new Projects within the Pillar."

"ITIL Foundation , Office IT Operation L2"


Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"