"Responsible as SME for Service Enablement across all Global Office ITdomains working closely with Service Enablement team and Functional Lead -Scope definition, effort estimates, and project plans for Service Enablement, identifyingall deliverables required to operate and support new or changed Collaboration and Productivity Services or to support users in new local markets or in Vodafone acquisitions, including but not limited to • handover and review of design documentation • handover and review of operational documentation (operations handbook, capacity plan, troubleshooting guide, etc.) •communications matrices, user access management plan, role mapping for support and operations teams • creation, handover and review of working instructions for support teams (service desk, floorsupport, first, second, third level support) •technical and process training of support teams •creation and update of communication plans • tool configuration, in particular Remedy, including tool interfaces •quality gate execution - Project reports with issue and risk register for Service Enablement - Service requests for tool configuration and user access to tools -Project and BAU information design, as required for Service Enablement - Training material and working instructions for support and operations teams, in particular for Customer Service Desk staff - Operational Quality Gate execution plan - Operational Quality Gate execution report with issues list and mitigation plan - Post Go Live support and reporting on Service Enablement effectiveness - Post Implementation Reviews for Service Enablement KPIs: - Cost, time, and quality of service enablement Deviation of actuals cost and time to estimates delivered in operational impact assessment "
"1. Meet SLA expectation for the pillar 2. Manage and responsible for Quality Assurance of all new services/enhancement/Changes rolled out. 3. Support preparation Weekly/Monthly Reporting/Dashboards across all streams 4. Ensure allRoll-outs, changes and implementation is any market/OpCo is per quality , documentation . 5. Represent service in the Project Review Board for Approval to Delivery of the new Projects within the Pillar."
"ITIL Foundation , Office IT Operation L2"
Role Purpose To modify and further develop IT tools used in SCM, to ensure that the end-to-end functional processes operate flawlessly. To provide configuration services to central SCM and local marke
IP Network Specialist Farnborough You’ll be responsible for the design and build of a range of IP networks across multiple vendors and platforms. You’ll create detailed customer
Support the BI reporting of the OpCo. Manage engagement with relevant stakeholders from the supported market Deliver impactful & efficient data Quality/ Ref Data to a Vodafone market as per SLA • Sch
Application operation of Amdocs Ensemble UPS Resolution of P1/P1 events under time pressure Identify and fix commonly occurring issues via raisingdefects, work around scripts Responsible
For Operational Support (L2 Ops / DevOps / Cloud)Technicall Skills Experience in Build Tools –Maven/Gradle and Jenkins Experience in configuration management processes. Knowledge of Software Rollout
ORBIP and BIP L2 support. Strong in scripting and PL/SQL queries 16/7 support window.ORBIP and BIP L2 support. Strong in scripting and PL/SQL queries. 16/7 Support window. Meet all reports and dashbo
Your day to day: As a member of the Reporting team your main focus will be to build custom dashboards in the Business Intelligence Application using PHP, SQL, Git, Jenkins and others. This job means
Africa, Middle East & Asia Pacific
Ascertain sustainable solutions withinthe frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with
Qlik Developer for a Local Market where requirements are providedand developer needs to design efficient Qlik dashboards with right data outputs, as per Standards and expectations of LM. Goal 1: Succ
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- Sustine strategia departamentului si scopurile/ nevoile de afaceri ale clientilor externi prin evaluarea si implementarea/modificarea de functionalitati software in sisteme informatice. - Particip