Lead the project phase of a demand from the G0 gate to the G5/6 gate; coordinate and collect deliverables for the gating decisions and theirsubmission for approval. Manage the project delivery for all connectivity demand requests from major customers (Group Data center) and OPCO in scope of NSU.
Interaction with Customer and all relevant stakeholders across GO organization, to discuss, review and capture requirements, highlight project dependencies and support relevant teams and key stakeholders in resolving dependencies.
Collaborate with other Service connectivity build teams in areas(DC Service Design, office networks and GNED) for consultancy for early design and managing Customer demands.
Drive the interaction with the customer on a project level and provide a project interface for other stakeholders
Engaging regional demand teams for delivery within OpCo network
Ensures that implementations and ongoing services are delivered on time and meet client requirements by maintainingtight control over the project schedule, risks, scope of work and budget .
Proactively support Principal Service Delivery Manager in managing escalations up to Sr. Management level.
Responsible for end-to-end project delivery, owns project lifecycle activities within agreed timescales and budgets.
Responsible for improving delivery processes with focus towards automation. Should own continual service improvement and KPI improvement. Influence the quality approach across peer teams within GO to overall improve KPI and SLA.
Should beconversant with the ever evolving technology landscape and upskill self as well as team to transition new areas of work to offshore.
Demonstrated ability to work with distributed team of design and product owners to achieve excellent outcomes is essential.
- Manage all customer driven connectivity projects for VF-Group and OPCO for alltechnology platform.
- Lead multi projects and programs, exploiting team’s core capabilities in detailed design, build, test, implementation and project management of connectivity services and strategic projects.
- Responsible for the project delivery of all GDC demands that require either OPCO or GDC connectivity delivery
- Own and manage the project budget for the projects in accountability that deliver customer driven projects in scope of the NSU product portfolio
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