Key Account Manager - VGE

Dar Es Salaam
  1. Full Time
  2. Sales
Posting date:09 Aug, 2018

Role purpose:

To acquire new Customers Accounts for Vodafone Global Enterprises and drive profitable revenue contribution and increased market share from Fixed & mobile products and solution offerings.


Key accountabilities and decision ownership

  • Responsible for the in country acquisition of Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom

  • Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.

  • Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).

  • Establishes appropriate relationships with customers in Vodacom  and leverages those relationships to ensure maximum financial return from Vodacom  customers 

  • Works collaboratively to provide  direction on the service relationship for nominated accounts

  • Inputs to decisions on new propositions, product mix and services for customers

  • Manage customer expectation by aligning various units to ensure end to end timely deliveries within manning SLAs.

  • To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.

  • Evaluation of competitors strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.

  • Maintain Customer relationships in order to maintain churn rate not above 5% of Individual Existing and new business per annum relative to the Individual targets.

  • Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are met

  • Life at Vodafone

    James "Vodafone changed my life"

    Meet Mel, LGBT+ friend