Junior Manager – Sales Support Team

Budapest, Budapest
  1. Full Time
  2. Administration/Support
Posting date:01 Jul, 2019

 Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.600+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally
Join our team as:

Junior Manager - Sales Support Team

The purpose of the role is to ensure the achievement of strategic business objectives set for the unit by elaborating implementation methods and coordinating the work of the unit, under the direction of a local top manager. To establish policies and procedures in own area. To deliver the agreed service levels and meet the defined KPI's, team deliverables and timelines. To coach and manage the team. Acts as SPOC to key stakeholders for inquiries and escalations.


What will your team do:

• Support Sales Teams during the sales process with different customer processes, reports, queries
• Prepare customer review packs to support the Sales Teams during their regular customer meetings
• Prepare management reports related to sales activities


What you will do:

• Manage the team and ensure the work is delivered to the highest quality
• Decide about resource planning
• Manage the relationship with the stakeholder, report on quality, SLAs and all deliverables
• Break the change plan down to an annual action plan and drive execution using available resources efficiently and effectively
• Lead people, inspire them and help them to succeed in their personal and professional development
• Closely monitor performance against agreed SLAs and KPIs
• Translate strategic goals into relevant processes; make sure that relevant processes and documentation are followed by setting controls and targets; in charge of stakeholder management and escalation point
• Empower teams to challenge the status quo and to utilize available CPI tools, techniques and channels for Process Improvement, beside own ideas.
• Act as a role model and being responsible for strengthening control environment framework by monitoring the fulfilment of compliance requirements.
This position is for you if you have:
• Fluent English language knowledge
• Leadership skills and 3-5 years of relevant experience
• Team player mindset
• Ability to deliver in quality and on time
• Analytical skills
• Out of the box thinking


Why you should join us:

• We provide corporate assets as laptop and mobile phone with Vodafone RED subscription
• Unravel your continuous process improvement mindset – new ideas are always listened to
• Internal coaching/mentoring culture
• Support of career aspirations and personal development
• Possibility to work from home one day / week


The future is exciting. Ready?


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