Junior Manager - Billing

Budapest, Budapest
  1. Full Time
  2. Administration/Support
VOC0002YN
Posting date:05 Dec, 2018

Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally. 

 

Join our team as a:

 

Junior Manager – Billing

 

Role Purpose:

 

Ensure the achievement of strategic business objectives set for the unit by elaborating implementation methods and coordinating the work of the unit, under the direction of a local top manager. Establish policies and procedures in own area. Deliver the agreed service levels and meet the defined KPI's, team deliverables and timelines. Manage an area without Team Leaders, coach and manage the team. Act as SPOC to key stakeholders for inquiries and escalations.

 

What you will do:


  • Manages a mixed team of around 30 professionals
  • Empowers teams to challenge the status quo and to utilize available CPI tools, techniques and channels for Process Improvement, beside own ideas
  • Translates strategic goals into relevant processes; makes sure that relevant processes and documentation are followed by setting controls and targets; in charge of stakeholder management and escalation point
  • Breaks the change plan down to an annual action plan and drives execution using available resources efficiently and effectively
  • Acts as a role model and being responsible for strengthening control environment framework by monitoring the fulfilment of compliance requirements
  • Manage and decides resource planning
  • This position is for you if you have:

     

  • At least 3 years of experience gained in people management
  • At least 5 years of experience  in a multinational/shared service environment
  • Fluency in English
  • Proven people and project management skills
  • Strong communicator, able to influence senior stakeholders
  • Confident and comfortable with challenging and being challenged in a collaborative way
  • Why should you join us:

     

  • We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
  • Unravel your continuous process improvement mindset – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home
  • Life at Vodafone

    James "Vodafone changed my life"

    Meet Mel, LGBT+ friend