Jr. Executive

Pune, Maharashtra
  1. Full Time
  2. Contact Center
Posting date:15 Dec, 2017


Would be responsible for handling Voice calls from the UK Consumer & Enterprise customers.

They would be required to perform back office tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a fullinvestigation.


The agent willhave the following KPI’s that his performance will be gauged on the below:






Productivity / Efficiency


TNPS - Touchpoint Net Promoter Score as measured through customer touchpoint survey


First Time Fix - Percentage of calls resolved on first call, as measured through customertouchpoint survey




Not Applicable

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"