Incident Management Engineer

Egypt
  1. Full Time
  2. IT/Technology
000000245486
Posting date:19 Feb, 2019

Ascertain sustainable solutions within the frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

  • Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise   Customers.
  Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International   and National Carrier  .
  • Solve the Incident within the comply SLA  and meet the  agreed KPI
  • Deal with different Internal Competence Teams  ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA

  • Work on Shift basis 24*7 including weekends and public on rotational basis

No

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"