Home Broadband Team Leader - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
Posting date:16 Apr, 2019

Home Broadband Care Team Leader 

Competitive salary and great benefits

Shift pattern: 37.5 hours a week, Monday to Sunday with shifts between 8am and 9pm



About the Role

We are looking for exceptional managers to lead a successful team of Customer Service Advisors. You’ll lead, manage and develop up to 15 Advisors, setting clear and stretching performance goals. Creating an environment where our employees are motivated and engaged through effective communication and coaching and ultimately ensuring our customers’ queries are resolved swiftly.


You will have some experience of managing, developing and motivating high performing teams – as well as a proven track record of implementing continuous improvement initiatives that have enhanced both the customer experience and employee engagement. 


Supporting and coaching the team is a big part of the role, so you’ll need to have strong people management experience. Then there’s something a bit more inbuilt - the communication skills and empathy you need to swiftly develop a rapport with anyone, that’s what great leadership is all about. 


We’ll reward your hard work and customer service skills with a great package.


  • Excellent internal career progression opportunities It will be our ongoing mission to support your personal development
  • Team incentives
  • 33 days’ holiday per year! (Including 8 bank holidays) with the option to buy or sell an additional 5 days leave.
  • 40% discounted pay monthly deal for yourself, and 60% sim only for your family and friends.
  • Discounts at 100’s of high street stores.
  • World leading maternity package. Alongside pension and share plans
  • Be involved with a team of people who genuinely enjoy their work and the people they work with

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on careers@vodafone.co.uk


Life at Vodafone

James "Vodafone changed my life"

Meet Mel, LGBT+ friend