Head of Outbound, Middle East Africa

Johannesburg, Gauteng
  1. Full Time
  2. Sales
Posting date:07 Aug, 2019

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


As we evolve into a truly digital company, Vodafone Global Enterprise (VGE) partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things (IoT) solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. Are you now ready to connect your career with us?


Role purpose


Based on Dubai, UAE, the Head of Outbound will be responsible for Leadership of the Outbound Global Account Management Sales team for Middle East and Africa. This role is to ensure that the Global Account Managers meet their customer sales objectives in terms of revenue, TCV and Margin as well as maintain excellence in account governance and sales process.  The role is to also act as a mentor and coach to the Global Account Management team to ensure they maximise the account opportunity, fully engage at the C level and effectively up-sell and cross sell into the account.


Key accountabilities:

Impact on the business

  • To achieve against annual targets on Revenue, Margin and TCV while keeping operational expenses of team to budgeted levels.
  • Ensures account management team works collaboratively with all other functions within VGE to ensure the customer receives world class experience across all touch points. 
  • Ensure that global product portfolio, sales promotions and sales communications are relevant for team.
  • Customers, supplier and third parties
  • Personal involvement to win and retain large / complex accounts and develop / maintain strategic customer relationships at C level
  • Has direct dialogue and on-going relationships with executive accounts in region.
  • Manage and work closely with partners to provide total solutions for customers

Leadership and teamwork

  • Ability to formulate strategies for effective execution
  • Attracts and enables sales talents to grow by creating opportunities in sales team
  • Provides coaching and mentoring to ensure the best sales performance, account planning and management
  • Ensures Sales Teams are motivated and that accounts and opportunities are allocated to maximize revenue growth
  • Ensures diversity and attrition targets within sales teams are met
  • Conducts weekly and monthly sales team meetings, account reviews and pipeline management.
  • Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global service Manager and ensures the Account Managers and service teams follow up on service improvement plans

Innovation and change

  • Helps create new revenue streams from new products, via partnerships and by selling through accounts
  • Constantly drives improved account management and performance culture within the team to ensure best practice
  • Supports the culture of change within the Middle East and Africa sales region

Knowledge and experience

  • Domain expert in mobile and fixed telecommunications and C level selling
  • Ensure appropriate training is provided to and completed by all team members and that these skills are applied in daily operations


  • Guarantees team’s compliance with Sales methods & tools (i.e. SFDC quality) to ensure alignment with other teams and functions
  • Outstanding communicator able to motivate team, build beneficial customer relationships and able to convince internal stakeholders
  • Responsible for interactions at all levels with the OpCo & Partners to ensure full alignment and support provided

Life at Vodafone

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James "Vodafone changed my life"

James "Vodafone changed my life"