Head of M-Pesa Business

Dar Es Salaam
  1. Full Time
  2. IT/Technology
VDEBU33
Posting date:18 Apr, 2019
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Role purpose:

To Drive M-Pesa strategy within the Enterprise Business unit: To analyze, prioritize and deliver against Mpesa business growth opportunities within a strategic framework and target set. To provide administrative and second line support to M-pesa Key accounts customers; educate them on the Mpesa product

 

 Key accountabilities and decision ownership

  • Identify M-PESA growth prospects and specific opportunities within Public and MNC customers to grow payment solutions (M-PESA) in the account and the EBU; increase penetration through acquisition. Drive Sales

  • Device strategic plans for M-PESA penetration within the account and ensure implementation of tactical plans execution including pipelines.

  • Provide leadership for customers in understanding business objectives and recommend M-PESA business solutions to achieve those goals

  • Effectively manage the existing and newly acquired partners in terms of quality of service provided, uptake of any new products and services and provision of advisory services.

  • Support special projects & functionality pilots through on ground activities, input to training materials, preparation of SIMS/phones & training of Business

  • Partners & customers, carrying out UAT’s tests and support deployments

  • Act as the link between M-PESA and other teams namely M-Commerce, Sales n Distribution, EBU Direct n Indirect Sales, Finance, and M-PESA IT.

  • To coordinate the Training and Key Accounts support functions within M-PESA operations section in addition to other roles. Provide support in new locations through on-ground training on web & phone and help & advice to new operations team members

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless support

  • Proactively assess, clarify, and validate customer needs on an ongoing basis

  • Supervision of Key Accounts team to ensure resolution of escalated issues and assisting staff to resolve complex or out of policy operation problems within set SLA

  • Coordinate New Partners allocations, Training and certificate requests within required SLA’s

  • Apply specific experience to assist the Product development team to design M-PESA solutions for enterprise customers;        

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