Global Service Partner

Newbury, Berkshire
  1. Full Time
  2. HR/ Human Resources
Posting date:04 Jan, 2019

Role Title: Global Service Partner
Location: Newbury/UK Flexible
 At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


Vodafone Group Business partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?


Our Team:


Vodafone Group Business Operations delivers consistent, excellent service to all our 1700 multi-national clients. From designing to delivering extraordinary service that exceeds our customer’s expectations, we lead excellence across all our global markets and customer lifecycle Joining us as a Global Service Partner you can be part of our empowering our Group Business Commercial Operations function. The Future is exciting. Ready?

Achieve your ambitions. As a world leading total communications company with operations in 100 countries we are recruiting for a Global Service Partner within Commercial and Service Management in Group Operations, where you will be taking a senior position and will be responsible for owning and managing the service relationship with Vodafone’s largest Enterprise Customers.


Your skill in business to business relationship building and service management, combined with your knowledge of business communication technologies, will play a pivotal role in the growth of Vodafone Group Enterprise. You will have the opportunity to manage the region’s largest, high-growth accounts to nurture and grow a client-base from the world’s largest multinational businesses.


Your results-orientated approach will be supported by a collaborative environment where you can learn from seasoned telecommunications executives, benefit from world-class training and have the chance to build a successful, long-term career at a leading global brand.

Role purpose:


This is a Senior Service Management position accountable for ensuring that Vodafone Global Enterprise meets, and exceeds, its service & contractual obligations to our high value strategic accounts.  Working alongside the Account Team to embed business relationships at the most senior level within our Customer base by developing and nurturing a key understanding of our Customer’s strategy and business model, evaluating these requirements against Vodafone’s Service Proposition and translating that into accountabilities based on Vodafone’s Sell, Build & Run operating model.


This role interfaces with external and internal Customers with a global presence at an Executive level, a local level and global matrix management at an account level.


You will be focused on continuous improvement the overall account-level experience across Vodafone’s Sell, Build and Run operating model and take accountability to jointly drive relevant business transformation in the pursuit of efficiency, service excellence, margin maximisation and growth.



With us you will:


  • Own the end to end contractual deliverables for Service in collaboration with Account Teams.  Provide direction on the service relationship for nominated accounts and a point of interface and accountability for all aspects of service delivery and assurance
  • Provide Strategic leadership, customer performance reviews with team members underpinned by effective use of all resources
  • Lead best of breed ITIL compliant service improvement by ensuring the implementation of Service Development and/or Improvement Plans in collaboration with Customers and Vodafone OPAs (Operating Companies (OpCo’s), Partners and Affiliates).
  • Provide insights and trends within specific sectors and industries and consistently represents customer requirements into Vodafone with a drive for innovation
  • Consistently evaluate customer requirements against Vodafone’s Service Proposition capabilities and Vodafone’s Sell, Build & Run operating model with a view to representing the customer and driving Vodafone’s growth and future innovation
  • Ensure all members of the team deliver an exemplary level of customer service, whilst being responsible for the protection of existing revenues and identification of opportunities in support of the Account Plan
  • Focus on ensuring that Client Service Propositions are fully funded by the customer and linked to overall profit and loss of the opportunity and/or account.

    What you can expect from us:


    A chance to work in a high profile role on some of our biggest and most valuable global clients and to make the most of the development opportunities such a role brings.  You will enjoy a competitive salary and benefits package, flexible working opportunities and a supportive working environment. Within Vodafone we have a positive culture and positive culture of acceptance and promote equality and individuality across the business.


      Apply if you have:


  • Track record of global service delivery for global/international enterprise accounts, experience of leading customer facing forums with experienced business influencer and customer advocate, driving innovative change on behalf our customer
  • Demonstrable people management and leadership skills across a wide range of levels of experience and expertise.
  • Strong focus on delivery and attention to detail with strong personal skills around influence and being a person with tenacity and robust in nature
  • Curiosity about customers and demonstrate a deep insight into their way of thinking
  • Constantly think about future trends and growth strategies
  • Ability to effectively translate and communicate ideas and requirements between internal and external parties
  •   Commitment from Vodafone

    Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact

    If you have any questions left

    Check out the application process and get to know us better here:

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    The future is exciting. Ready?


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