Global Service Manager
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
As we evolve into a truly digital company, Vodafone Global Enterprise (VGE) partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things (IoT) solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. Are you now ready to connect your career with us?
Based in Shenzhen
With us you will…
Responsible for ensuring Vodafone Business meets all of its Service Obligations to allocated Customers that are mainly focused on Fixed, Mobility, Cloud &IOT (internet of Things) services ensuring retention, profitable growth and customer satisfaction (Net Promoter Score).
This role interfaces with Customers with a global presence at an executive level, at a local level and global matrix management at an account level. Maintaining key relationships into all functional teams within VF to deliver an exemplary service experience.
• Day to day leadership of the Service capability aligned to nominated accounts and working collaboratively with account teams to own service relationship
• Provides a senior point of interface and accountability for all aspects of service delivery and assurance to customers
• Lead best of breed continuous service improvement by ensuring the development and implementation of Service Development and / or Improvement Plans in collaboration with Customers and our OpCo’s, Partners and Affiliates.
• Accountable for the delivery of all service metrics, in conjunction with local OpCo, Partner and Affiliates service fulfilment personnel, and the Global Account Manager
• Identifies opportunities for revenue growth - translates customer needs into solutions that enables both the customer and Vodafone profitability
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