Global Account Manager

  1. Full Time
  2. Sales
Posting date:08 Jan, 2019

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


As we evolve into a truly digital company, Vodafone Global Enterprise (VGE) partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things (IoT) solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. Are you now ready to connect your career with us?

The Career Opportunity
Role purpose:


The Global Account Manager (GAM) is accountable for overall VGE relationship management for one or more of VGE global clients. The role is focused to drive business outcomes for VGE accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service, converged/unified communications / IoT/Cloud & Security and mobile solution offerings.


The Global Account Manager leads a client-focused team which includes the National Account Managers in the different VGE regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship with VGE.


Key accountabilities:

  • Ensures delivery of all financial targets including revenue, market share and net margin contribution, as well as responsible for the delivery of the P&L and product mix
  • Establishes appropriate relationships with Vodafone customers at the right business level, engages with senior stakeholders and partners to build strategic relationships on C-level.
  • Understands the customer’s strategic and operational issues & opportunities. Develops and implements a strategic account plan for driving profitable growth in the account by aligning key stakeholders across Marketing, Lines of Business, Presales etc.   
  • Identifies and qualifies new opportunities and orchestrates deals with the broader account team (solution sales, pre-sales, etc.)
  • Introduces Vodafone’s portfolio of propositions incl. IoT, C&S, UC, etc to the customer and drives multi product penetration increasing value of the account.

Life at Vodafone

James "Vodafone changed my life"

James "Vodafone changed my life"

Meet Mel, LGBT+ friend

Meet Mel, LGBT+ friend