German Speaking Service Desk Associate - Maternity Cover

Budapest, Budapest
  1. Full Time
  2. Procurement/Supplychain
000000240810
Posting date:30 Nov, 2018
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
 
We operate with 1.800 colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150+ Vodafone Enterprise Customers around the world
Join our team as a:
 
German Speaking Service Desk Associate - Maternity Cover
 
Role purpose:
 
Supporting the operational Flexforce activity with regards to processing of contingent workforce external orders and services by acting as 1st Level Support. To identify issues and improvement opportunities and drive resolution by interfacing with the key contacts.
 
 What you will do:
  • Fieldglass 1st Level Support - answer queries via central inbox and central phone number
  • Raise tickets for all technical issues, follow up and verify resolution
  • Contact for internal and external users of the Fieldglass tool
  • Manage PMO dashboard; chase pending approvals, reject job seekers
  • Report Management to support the Finance, SCM and HR departments
  • Contact Person for internal teams to support and guide on any process related issues
  • Check all mandatory elements; like Reminder, Attachment, Title
The position is for you if you have:
  • Strong intermediate German and English language skills, both spoken and written
  • Dealing with vendor management systems in SSC environment is an advantage
  • Basic MS Office skills
  • Very good Communication & Interpersonal skills
  • Solution oriented mind-set, able to deal with complex and ambiguous situations
  • Good time management skills, and a preference of organizing your work on your own
 Why should you join us:
  • We provide working assets as laptop and mobile phone with Vodafone RED subscription
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Internal career opportunities
  • Possibility to work from home
 

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