German Speaking Commission Support Specialist
- Full Time
- Administration/Support
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150+ Vodafone Enterprise Customers around the world.
German Speaking Commission Support Specialist
Owning the day to day incident and problem management processes for commissioning, ensuring that all incidents and problems are acknowledged and using escalation management regarding to manage resolutions to SLA targets are some of the main goals of that role.
- Provide 1st Line Support, supporting sales representatives from Germany in case of complaints regarding commission payments
- Responsible for checking, validation and release of commission payments
- Investigate and resolve problems, handle incidents, monitor performance and increase transparency for commission services
- Work closely with the 2nd and 3rd Level teams in VSS Budapest and the 3rd Level team located in Germany, in order to provide an outstanding managed service to the customer
- Deal with a high volume of e-mails and some calls to be able to provide a high level of support and ensure complete details of customer interactions leading to commission payments
- Excellent German and intermediate English knowledge both written and verbal
- Excellent organizational skills with the ability to manage priorities and work to deadlines
- 1-2 years of experience in TelCo industry, IT solutions or CRM systems is a huge advantage
- A good command of Microsoft Excel
- Good interpersonal and assertive communication skills with the ability to interact with staff effectively at all levels
- Ability to troubleshoot and resolve user issues
Why should you join us?
- We provide work assets as laptop and mobile phone with Vodafone RED subscription
- Unravel your continuous process improvement mind-set – new ideas are always listened to
- Internal coaching/mentoring culture
- Support of career aspirations and personal development
Join us and start your journey because we’re at our best when you’re at yours!
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