Fixed Fulfilment Specialist – Consumer & SOHO Triple Play Service

Doha
  1. Full Time
  2. Contact Center
DOH000026
Posting date:18 Jul, 2019
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Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will be focused on tracking and reporting fixed fulfilment KPI’s – understanding top challenges/ opportunities, and work with cross functional teams to bring continuous improvement. Training and on-boarding of new field partners based on upcoming areas. Closely working with commercial teams/ finance on monthly budget consumption rate. Joint surveys with fibre rollout team, technology operations team and field partner to understand fulfilment feasibility and readiness. Managing multiple fibre teams – QNBN, Vodafone roll out team each having different connectivity SLA and connectivity models.

Apply if you have:
• More than 3 years’ experience in the service or telecommunication industry with a strong background in fulfilment across mobility and fixed
• Track record in managing a team of diverse backgrounds to achieve high level of service.
• Strong communication and engagement skills and able to simplify the complex and articulate a vison in an empowering way
• Strong stakeholder engagement 
• Ability to deliver in high pressure and short deadlines environments with the ability to learn and assimilate new information at a high rate
• Advance knowledge of Fixed line fulfilment models
• Strong influential and engagement skills

Here at Vodafone we’re always moving, always growing and adapting. It’s this attitude and approach that has allowed us to create a continuous culture of development – ensuring we’re always streets ahead of our competitors and continue to attract and secure the best talent around. 

What makes our Vodafone Qatar a great place to work? It’s simple really.  We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success. Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.

Sound like the corporate function you’d like to be part of?

Get on board today!

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.


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