Fixed Fulfilment Lead – Enterprise SOHO SME Services

  1. Full Time
  2. Contact Center
Posting date:15 Apr, 2019
Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will manage sub-contractors of fixed network. You will have end to end accountability for driving high level / low level fiber implementation plans submitted by sub-contractors. Manage field partner contracts and pricing negotiations with supply chain on regular basis by considering additional scope expansions. Design and implementation of Lead-to-order-to-billing process for SOHO/SME business segments. Drive Vodafone fiber fulfilment within agreed SLA’s. Manage stock utilization and re-ordering of ONT, CPE, Set top box, patch cords, Fiber cables, splitters. Ensure sub-contractors follow Health and safety compliancy of Vodafone. Ensure sub-contractors follow Vodafone dress codes, standards, and legal regulations. To be part of knowledge sharing and continuous improvement by participating in trainings, reading technical publications and educational opportunities. 

You must be committed and driven with a delivery attitude, strong analytical thinking and interpersonal skill to drive matrix organized stakeholders. Individual must be able to engage in crucial conversations with internal stakeholders by demonstrating strong leadership skills to drive critical thinking and decision making

Apply if you have:
• More than 5 years’ experience in the service or telecommunication industry with a strong background in fixed fulfilment – triple play service.
• Need an excellent technical knowledge on Fixed infrastructure - Fiber and Ethernet.
• Track record in managing a team of diverse backgrounds to achieve high level of service.
• Customer obsessed, demonstrate a deep insight into customer’s way of thinking. Thinks about future trends/growth strategies.
• Senior stakeholder engagement. 
• Ability to deliver in high pressure and short deadlines environment with the ability to learn and assimilate new information at a high rate.
• Telecommunications Systems Engineering, Telecommunications Technologies & Provisioning Technical Understanding (preferably Fixed network).
• Subcontractor management experience. 
• High Attention to Detail.
• Strong Verbal & Written Communication skills in English. 
• Excellent Documentation and Reporting Skills.
• Strong influential and engagement skills.

Here at Vodafone we’re always moving, always growing and adapting. It’s this attitude and approach that has allowed us to create a continuous culture of development – ensuring we’re always streets ahead of our competitors and continue to attract and secure the best talent around. 

What makes our Vodafone Qatar a great place to work? It’s simple really.  We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success. Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.

Sound like the corporate function you’d like to be part of?

Get on board today!

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.



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