Fixed Customer Solutions Manager

Marmara
  1. Full Time
  2. Customer Relationship Management
MAS0002SK
Posting date:28 Nov, 2018
We are seeking a Fixed Customer Solutions Manager with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Fixed Customer Solutions Manager of  Vodafone Turkey.
  • It manages after-sales support operations of fixed services.
  • CC, BO, Technical support, Problems with service experience in sales channels.
  • In these channels, it produces business and projects to develop unique customer experience.
  • It ensures the continuity of this experience.
  • Provides input to Process teams for development in service channels.
  • Manages L2 support teams for technical support and billing issues.
  • Manages the Budget appropriately for the roles and responsibilities it has.
  • Examines the technical and charging support processes for new products and services from the point of customer operations and gives feedback to Process, Network, IT and Product teams about the compatibility of new products/services with the existing one
  • Recruit and develop an effective team. Provide clear definition of roles, responsibilities, individual goals and performance objectives. Provide coaching and guidance to the team.
  • Follows the competition.
What is it like to work at Vodafone? 
 
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 
 
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 
 
Vodafone is a place where you can bring your whole self to work as you start your career.

  • Graduated from a 4 year university program
  • Fixed products and services also have at least 8 years of experience.
  • Previously experienced manager
  • Fluent English on both verbal and written
  • Excellent Problem solving and troubleshooting skills
  • Prone to team work and cooperation
  • Experience using MS Office
  • MS Excel, PowerPoint/Word/Access – Proficient 
  • Ability to handle multiple tasks and priorities in a highly dynamic environment
  • No restriction for travelling, 
  • No obligation of military service for male candidates. 

Life at Vodafone

James "Vodafone changed my life"

Meet Mel, LGBT+ friend