Fixed Customer Solutions Manager
- It manages after-sales support operations of fixed services.
- CC, BO, Technical support, Problems with service experience in sales channels.
- In these channels, it produces business and projects to develop unique customer experience.
- It ensures the continuity of this experience.
- Provides input to Process teams for development in service channels.
- Manages L2 support teams for technical support and billing issues.
- Manages the Budget appropriately for the roles and responsibilities it has.
- Examines the technical and charging support processes for new products and services from the point of customer operations and gives feedback to Process, Network, IT and Product teams about the compatibility of new products/services with the existing one
- Recruit and develop an effective team. Provide clear definition of roles, responsibilities, individual goals and performance objectives. Provide coaching and guidance to the team.
- Follows the competition.
- Graduated from a 4 year university program
- Fixed products and services also have at least 8 years of experience.
- Previously experienced manager
- Fluent English on both verbal and written
- Excellent Problem solving and troubleshooting skills
- Prone to team work and cooperation
- Experience using MS Office
- MS Excel, PowerPoint/Word/Access – Proficient
- Ability to handle multiple tasks and priorities in a highly dynamic environment
- No restriction for travelling,
- No obligation of military service for male candidates.
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